Service Request Ticket

Service Request Information

CONTACT	Name	Cancel, Pamela	Date	Apr 29, 2014 03:09 PM
	Department	Deaf Studies and Professional Studies	Phone	88803
	Location		Email	cancelp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130665 (opens in a new window)	Bldg/Room	SSC 224
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MMJ2MEDV30	Location	Pam Cancel (NOT GFA eligible)
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P009374, Screenflow v4.5 acad. from VISA2013003974

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	May 06, 2014 11:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	May 02, 2014 04:15 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	May 02, 2014 12:35 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	May 02, 2014 12:34 PM	screenflow software is on T Drive at: T:\5. Mac Software\ScreenFlow_Telestream\ScreenFlow4 IMPORTANT!!! TECHS TURN OFF AUTOMATIC UPDATE/UPGRADE AS THIS WILL UNREGISTER THE SOFTWARE IF IT JUMPS VERSIONS	Add Attachment
Dale Goodell	Apr 30, 2014 09:37 AM	Machine imaged and ready for any additional software; returned laptop to shelf.	Add Attachment
Dale Goodell	Apr 30, 2014 08:15 AM	I have the laptop in my area I am imaging and prepping it now.	Add Attachment
Sarah Pettigrew	Apr 29, 2014 03:09 PM	NEW EQUIP SETUP: A Macbook Pro needs to be setup and delivered to Pam Cancel in ED 224. The WOU # of the laptop is 20130665. The equipment is on the shelves across from the restroom in ITC 009.	Add Attachment