Service Request Ticket

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Service Request Information

CONTACT	Name	Solario, Christopher	Date	Apr 30, 2014 08:38 AM
	Department		Phone	88551
	Location		Email	solarioc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110245 (opens in a new window)	Bldg/Room	PDR
	Service Tag		Description	Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
	Serial No.	9QBQ2R1	Location	PDR
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081871 installed as Office Pro Plus 2007
	Wired NIC	5C:26:0A:74:20:A7
	Wireless NIC	A0:88:B4:CA:A9:E8
	Bluetooth NIC	C0:F8:DA:E9:CC:DA

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	May 05, 2014 10:48 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	May 05, 2014 10:11 AM	Replaced RAM and checked the LCD error, but all cables were fine and LCD didnt appear to have any issues. Tested the laptop for quite a while to make sure no blue screen appeared or the LCD didnt turn off. Everything looks great. Adam is bringing to laptop back to Christopher.	Add Attachment
Lori Burgeson	May 02, 2014 07:50 AM	Received RAM. Need to fix LCD cable issue and run more diagnostics to make sure the problem is fixed.	Add Attachment
Lori Burgeson	Apr 30, 2014 11:56 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Apr 30, 2014 11:56 AM	Ran diagnostics. There is an issue with the LCD cable connecting to the mobo, the battery has reached its end of life, and the RAM is faulty. Warrantying RAM. Will fix LCD cable once the RAM comes in.	Add Attachment
Lexie Widmer	Apr 30, 2014 10:48 AM	Added him as Admin and the SE-Reba printer on the loaner.	Add Attachment
Katie Halvorson	Apr 30, 2014 10:01 AM	He also needs to add SE-Reba printer to the computer.	Add Attachment
Katie Halvorson	Apr 30, 2014 09:42 AM	He needs Blueman software added to the loaner computer since he has no admin rights. He needs this software for work.	Add Attachment
Frederick Tognoli	Apr 30, 2014 09:40 AM	The computer, docking station, and power cable are at my desk for troubleshooting/re-imaging.	Add Attachment
Frederick Tognoli	Apr 30, 2014 09:35 AM	Delivered UCS Loaner 20101158 and had him log in to make sure it would work for him. Brought the laptop, charger and docking station back for troubleshooting.	Add Attachment
Katie Halvorson	Apr 30, 2014 08:38 AM	He keeps getting the blue screen of death. He will be working on something and then randomly it will get the blue screen and computer shuts down and when he tries to restart it is asks if he wants to start in safe mode or normal-he chooses normal and then a couple hours later he gets the blue screen again. Once, it did a repair disk too and he did that but it is still shutting down. He will be around all day today.	Add Attachment