Service Request Ticket

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Service Request Information

CONTACT	Name	Cardinal, Marita	Date	Apr 30, 2014 04:51 PM
	Department	Health & Exercise Science	Phone	88023
	Location		Email	cardinm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090846 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP OfficeJet Pro 8000 Printer #CB092A#B1H
	Serial No.	MY9BB242MM	Location	PDR
	Model	CB092A	Hostname
	Notes	B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in	Ink/Toner Refill
	Wired NIC	18:A9:05:7B:60:62

TECHS	Submitted by	Meghann Thilberg	Contact	mthilberg12@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Jun 17, 2014 04:03 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Dyl Karbia	Jun 17, 2014 04:03 PM	I spoke with Lori regarding the old printer and said we can PDR the printer.	Add Attachment
Dyl Karbia	Jun 17, 2014 03:46 PM	Marita office give her the same model of HP Office jet pro 8000. I was able set it up for her and make sure it working. She promise to give me some information about what to be done to the old printer I have in my possession. I waiting for her email to close the task.	Add Attachment
Dyl Karbia	Jun 16, 2014 12:37 PM	Check Marita's office but she wasn't around. The printer work just fine. I spoke with Megan regarding this task and she said the printer is old we are no more ordering parts for this printer.I will check her office again later to return the printer.	Add Attachment
Dyl Karbia	May 27, 2014 01:41 PM	I was able to get hold of Marita and spoke with her about returning her printer. She informed me that she's very busy this entire week. She said Tuesday at 1:00pm will be the best time to return the printer.	Add Attachment
Dyl Karbia	May 23, 2014 03:09 PM	Check the problem with the printer now it work just fine. The problem had something to do with the printer driver. I have the printer on my desk.	Add Attachment
Lori Burgeson	May 20, 2014 09:24 AM	Dyl: what is the status of this ticket?	Add Attachment
Dyl Karbia	May 12, 2014 01:42 PM	I was able to get hold of Marita from NPE. She said the best time to check the printer would be on Thursday at 1:00pm. The printer that is malfunctioning is located at OPE 209.	Add Attachment
Craig Reno	May 09, 2014 12:17 PM	Task reassigned to Dyl Karbia.	Add Attachment
Craig Reno	May 09, 2014 08:12 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Adam Fyffe	May 07, 2014 09:33 AM	Task reassigned to Craig Reno.	Add Attachment
Adam Fyffe	May 07, 2014 09:32 AM	Friday at 1pm works for her	Add Attachment
Adam Fyffe	May 07, 2014 09:07 AM	sent email with information below	Add Attachment
Adam Fyffe	May 06, 2014 04:08 PM	I will contact her tomorrow morning to go out and try the repair	Add Attachment
Megan Thibeault	May 05, 2014 10:40 AM	http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02086642	Add Attachment
Megan Thibeault	May 05, 2014 10:38 AM	I have rubber renue if we want to try that	Add Attachment
Megan Thibeault	May 05, 2014 10:30 AM	Had Joanie contact our vendor, his reply: Hi Joanie, The reason your tech is not finding them (neither am I) is because HP may not have them for this machine. Typically inkjet machines do not have many part available because people don¿t fix them they just replace them due to their low cost. If you have any further questions please let me know. Thanks, Jason	Add Attachment
Adam Fyffe	May 05, 2014 09:22 AM	Left email about ordering rollers and setting up a time when they come in	Add Attachment
Adam Fyffe	May 05, 2014 09:18 AM	Task reassigned to Adam Fyffe.	Add Attachment
Katie Halvorson	May 05, 2014 07:57 AM	**This is an email** Yes, please - I'd like someone to double check it - I have a feeling that the printing will be inconsistent. Thank you, Marita	Add Attachment
Alyssa Little	May 02, 2014 04:00 PM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	May 02, 2014 12:46 PM	**This is an email** I think the printer is working better - it finally printed a document! Did someone in UCS do something to change it from a distant location? If not, then there is a chance the printer is working or is possibly inconsistently working...yesterday I couldn't get it to "grab" the paper, but then when I got back to my office today, it had printed something! It would be great if someone could take a look at it in person, though. Thanks, Marita	Add Attachment
Katie Halvorson	May 02, 2014 12:10 PM	**This is an email** OK - my printer in OPE 209 is an HP Officejet Pro 8000 A809 - is that what you need? Marita	Add Attachment
Katie Halvorson	May 02, 2014 12:10 PM	There was a ton of emails back and forth trying to get the networked name of the printer. This is what she came up with.	Add Attachment
Katie Halvorson	May 02, 2014 12:07 PM	**This is an email** HP Officejet Pro 8000 - #20090846 Marita	Add Attachment
Alyssa Little	May 02, 2014 08:46 AM	Left vm	Add Attachment
Lori Burgeson	May 01, 2014 08:53 AM	Frederick tried looking at the printer early this morning, but nobody was there. We still need the network name as he was unable to get any information or work on anything.	Add Attachment
Katie Halvorson	May 01, 2014 08:12 AM	**This is an email** Hey there! Before we can move forward with your printer issue, I need to know what the networked name of the printer is, please. It will be the name of the printer you select when you print. . Thanks!	Add Attachment
Lori Burgeson	May 01, 2014 07:59 AM	Task reassigned to Service Request Desk.	Add Attachment
Lori Burgeson	May 01, 2014 07:59 AM	Please find out the network name of this printer. I cant look up anything on the server.	Add Attachment
Meghann Thilberg	Apr 30, 2014 04:51 PM	Marita called about the shared printer in OLD PE 209. She said it doesn't want to work and is not even pulling paper. Doesn't say anything on the screen and she tried putting in more ink and it still doesn't work. Her phone for her office is: 88023 Her email (better way to contact): cardinm@wou.edu Again this is not for her new office in NPE it's for the shared faculty in OPE 209	Add Attachment