Service Request Ticket - # 53587

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 01, 2014 09:17 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100126[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag 278TMM1 Description Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
Serial No. 278TMM1 Location going to pdr

CPU Unknown


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007

Wired NIC 00:26:B9:86:1A:85

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson May 07, 2014 09:23 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Lori Burgeson May 07, 2014 09:23 AM 
After changing the username/password to run the 
policy, everything worked and profiles were deleted.  
Computers are being put back in place in the West 
section of the library reference area.
 Add Attachment
Lori Burgeson May 05, 2014 12:57 PM 
Worked on policy again.  Needed to change out 
username/password due to error.  Running policy 
again tonight.
 Add Attachment
Lori Burgeson May 01, 2014 12:12 PM 
Task reassigned to Lori Burgeson.
 Add Attachment
Lori Burgeson May 01, 2014 11:35 AM 
Testing out the policy we use to delete profiles.  
It will run tomorrow morning @ 2:30am.  Need to 
check sys logs in the morning.
 Add Attachment
Frederick Tognoli May 01, 2014 09:53 AM 
I've brought the two computers, 20100126[Edit Inv] and 20100134[Edit Inv] back 
here and have them at my desk pending the decision on how to 
proceed
 Add Attachment
Frederick Tognoli May 01, 2014 09:31 AM 
*only has 756MB of space left*
 Add Attachment
Lori Burgeson May 01, 2014 09:30 AM 
This is a policy issue as we have something that 
runs to delete profiles weekly.  Let me look into 
the policy before taking any action on these two 
computers.
 Add Attachment
Frederick Tognoli May 01, 2014 09:30 AM 
20100126[Edit Inv] only has MB of space left on the C drive and 705 users 
still loaded on the drive.
 Add Attachment
Katie Halvorson May 01, 2014 09:17 AM 
Two computers on West side of first floor in
library are saying "the user profiles cannot be
loaded on this computer".  Multiple users have
tried logging in and it is the same error every
time.  

20100134[Edit Inv]
 Add Attachment