Service Request Ticket - # 53589

Service Request Information

CONTACT Name Price, Sharon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 01, 2014 11:25 AM
Department Student Enrichment Program Phone 89355
Location Email pricesl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20080171[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP Laserjet P4515X Printer #CB516A#ABA
Serial No. CNDY205000 Location PDR

Model CB516A Hostname geometry.wou.edu
Notes duplexing, 2nd 500 sheet tray IP:140.211.78.38 Ink/Toner Refill

Wired NIC 00:1E:0B:17:E2:D1

TECHS Submitted by Jennifer McCarroll Contact jmccarroll11@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Lexie Widmer May 01, 2014 12:05 PM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer May 01, 2014 12:05 PM 
The printer kept defaulting to the top, tray 1,
which was closed and held no paper.  Tried to
change settings from the computer, but none of it
stuck.  Lori changed the default tray to 'lower'
and that fixed it.  Prints fine now.
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Lexie Widmer May 01, 2014 11:34 AM 
Task reassigned to Lexie Widmer.
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Jennifer McCarroll May 01, 2014 11:25 AM 
Attention light is on, no jam, paper is full.
Computer trying to print is 20110881[Edit Inv]
Network name is MT-Geometry
Says no jobs to print.
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