Service Request Ticket

Service Request Information

CONTACT	Name	Griffin, Susan	Date	May 01, 2014 02:42 PM
	Department	College of Liberal Arts and Sciences	Phone	89371
	Location		Email	griffins@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130546 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9WHBFZ1	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WHBFZ1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986; Adobe CS5.5 Web Prem WIN from P0082387; FileMaker Pro 11 from P0082550
	Wired NIC	F8:B1:56:C6:B8:FD

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	May 02, 2014 12:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	May 02, 2014 12:58 PM	New machine is completely set up. Has all needed software and has been updated.	Add Attachment
Lori Burgeson	May 02, 2014 08:15 AM	Frederick is delivering computer and we will install the Adobe suite once Tricia gets in and we can get the media.	Add Attachment
Lori Burgeson	May 02, 2014 07:44 AM	Left Susan a message. I have computer set up and ready to be delivered but the Adobe CS 5.5 suite is not installed - have to wait for Tricia to get in to get software to install. I told Susan she can take the computer now and we can come up to install the Adobe suite or she can wait until we get everything installed here then bring it up to her. Told her to call the SRD if she wants her computer when she gets in because I have a phone meeting this morning and a tech could bring it over.	Add Attachment
Sarah Pettigrew	May 01, 2014 02:42 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Susan Griffin in ITC 205. The WOU # of the new computer is 20130546 and the new monitor is 20111069. The WOU # of the old computer is 20090308 and the old monitors are 20090332 and 20090333. The equipment is on the GFA shelf in the hallway.	Add Attachment