Service Request Ticket

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Service Request Information

CONTACT	Name	Reuter, Heitho	Date	May 02, 2014 03:50 PM
	Department	College of Education	Phone	88253
	Location		Email	reuterh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101408 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
	Serial No.	C02FMHMQHJF	Location	PDR
	CPU	Intel Core i5(2.5GHz Quad-Core)
	OS	MAC OS X 10.6 (Snow Leopard)	Software	Microsoft Office for Mac 2011 license from P0081051, ScreenFlow v4.5 acad. from VISA2013003982
	Wired NIC	C8:2A:14:2A:86:31
	Wireless NIC	E4:CE:8F:56:BF:BF
	Bluetooth NIC	04:0C:CE:22:AE:BE

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Tracking

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	May 07, 2014 12:14 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Craig Reno	May 07, 2014 12:14 PM	Installed screenflow on her personal laptop, auto updates were off by default. Also updated firefox on work machine.	Add Attachment
Lexie Widmer	May 06, 2014 11:51 AM	Task reassigned to Craig Reno.	Add Attachment
Lexie Widmer	May 06, 2014 11:51 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Lexie Widmer	May 06, 2014 11:47 AM	He is available tomorrow at noon.	Add Attachment
Lexie Widmer	May 06, 2014 11:46 AM	Talked to Trisha about this task. - Screenflow can only be installed on one computer (if it needs to be moved, it has to be deactivated from the old computer) - the department has given permission for this software to be installed on a personal laptop - made a note on the T: drive that it is installed on his personal laptop - please make sure that automatic updates is turned OFF.	Add Attachment
Lexie Widmer	May 06, 2014 11:40 AM	**This is a forwarded email** Heitho, You have my permission to install Screenflow in your home computer in addition to your office computer. Thanks, Maria Maria Dantas-Whitney, Ph.D. Chair, Division of Teacher Education Professor, ESOL/Bilingual Education Western Oregon University 345 N. Monmouth Avenue; Monmouth, OR 97361 email: dantasm@wou.edu; phone: (503) 838-8636 ; fax: (503) 838-8228 website: http://www.wou.edu/~dantasm	Add Attachment
Lexie Widmer	May 06, 2014 10:57 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Lexie Widmer	May 06, 2014 10:57 AM	Status changed from (2) Scheduled to (7) Waiting for Contact	Add Attachment
Lexie Widmer	May 06, 2014 10:56 AM	He would like this software installed on his personal laptop. He is contacting his department for approval. He will let us know when he finds out.	Add Attachment
Lexie Widmer	May 06, 2014 10:51 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Lexie Widmer	May 06, 2014 10:50 AM	**This is an outgoing email** We can have someone meet you tomorrow. One license was purchased, so only one computer can have the software. Is it a WOU laptop?	Add Attachment
Lexie Widmer	May 06, 2014 10:50 AM	**This is an incoming email** Lexi - thanks for checking in with me. Could you be available tomorrow, Wed, around noon? and will you be able to install on both my school and laptop computer? Thanks! h	Add Attachment
Lexie Widmer	May 06, 2014 10:29 AM	It looks like he's hardly on campus.	Add Attachment
Lexie Widmer	May 06, 2014 10:29 AM	**This is an outgoing email** Hello, We have a service request here to install Screenflow on your computer. When would you be available for us to do this for you? Thank you, Lexie UCS Tech 88925	Add Attachment
Adam Fyffe	May 05, 2014 09:05 AM	Left VM	Add Attachment
Craig Reno	May 02, 2014 04:00 PM	Left vm	Add Attachment
Tricia Flaherty	May 02, 2014 03:50 PM	Installer and serial#: T:\5. Mac Software\ScreenFlow_Telestream\ScreenFlow4 ***IMPORTANT!!! TECHS TURN OFF AUTOMATIC UPDATE/UPGRADE AS THIS WILL UNREGISTER THE SOFTWARE IF IT JUMPS VERSIONS	Add Attachment