Service Request Ticket - # 53613

Service Request Information

CONTACT Name McBurnett, Diane   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 05, 2014 08:04 AM
Department Student Health & Counseling Center Phone 88313
Location Email mcburnd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080927[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHzFSB
Serial No. 104G4J1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Microsoft Office 2007 Pro Plus license from P0070150

Wired NIC 00:24:E8:0B:3C:9F

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact ftognoli14@wou.edu 88925

Tracking

Entered by Date Memo
Frederick Tognoli
Email

Public
Entered by Date Memo
Frederick Tognoli May 05, 2014 08:41 AM 
Task reassigned to Frederick Tognoli.
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Frederick Tognoli May 05, 2014 08:41 AM 
Status changed from (1) Pending to (5) Completed
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Frederick Tognoli May 05, 2014 08:41 AM 
The keyboard was recognized after restarting the computer and 
reseating the USB and PS/2 to USB adapter.
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Katie Halvorson May 05, 2014 08:04 AM 
The computer has been restarted but every time she
gets to the log in screen, the computer won't log
on.  It says stuck at the cntl-alt-delete page.  I
had her make sure the keyboard was plugged in, and
it is.  She can't get onto her computer though.  

SHC front desk-check in window
88313
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