Service Request Ticket - # 53614

Service Request Ticket - # 53614

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Service Request Information

CONTACT	Name	Kidd, Kurtis	Date	May 05, 2014 10:01 AM
	Department	Athletics	Phone	88343
	Location		Email	kiddk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080489 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	G9JNPH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003
	Wired NIC	00:21:70:6F:E9:71

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	May 05, 2014 03:40 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	May 05, 2014 03:40 PM	I spoke with Lori regarding this task and she instructed me to uninstalled office 2003 and upgrade to 2007. Which I did now it works just fine.	Add Attachment
Craig Reno	May 05, 2014 03:16 PM	Task reassigned to Dyl Karbia.	Add Attachment
Lori Burgeson	May 05, 2014 01:46 PM	At least upgrade his Office suite to 2007 since 2003 is no longer supported.	Add Attachment
Alyssa Little	May 05, 2014 01:36 PM	Task reassigned to UCS Tech.	Add Attachment
Alyssa Little	May 05, 2014 01:35 PM	Task reassigned to Service Request Desk.	Add Attachment
Alyssa Little	May 05, 2014 01:35 PM	He said that it's not giving him a specific error, the program tries to open, fails, and asks him if he wants to send en error report. He will be available from now until 5.	Add Attachment
Dyl Karbia	May 05, 2014 01:33 PM	Task reassigned to UCS Tech.	Add Attachment
Dyl Karbia	May 05, 2014 01:33 PM	Left VM	Add Attachment
Lori Burgeson	May 05, 2014 01:30 PM	Task reassigned to Service Request Desk.	Add Attachment
Lori Burgeson	May 05, 2014 01:30 PM	Can you please find out what the error is that he is seeing?	Add Attachment
Katie Halvorson	May 05, 2014 10:01 AM	Every time he opens Word, it asks if he wants to send a report. When he tries to open or save or print it always gives this error. If he click yes or no, it keeps doing the same thing over and over. He has tried restarting his computer as well. He is around for the rest of the day at 88343.	Add Attachment