Service Request Ticket - # 53618

Service Request Ticket - # 53618

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Service Request Information

CONTACT	Name	Student, Student	Date	May 06, 2014 08:06 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090154 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFJ9CK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Linux	Software	Upgraded Microsoft Office Windows 8 Pro installed as Win 7 Pro from P0087874 DEC 2012, MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:32:43:68

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	creno11@wou.edu	88925

Tracking

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	May 07, 2014 02:31 PM	Reimaged and reinstalled necessary software	Add Attachment
Craig Reno	May 07, 2014 02:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	May 06, 2014 12:31 PM	attached screenshots of installed programs, will reimage tomorrow.	Add Attachment
Craig Reno	May 06, 2014 12:08 PM	20110097 is the computer in question	Add Attachment programs 1.png programs 2.png
Craig Reno	May 06, 2014 12:04 PM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	May 06, 2014 12:04 PM	Task reassigned to Lexie Widmer.	Add Attachment
Craig Reno	May 06, 2014 12:04 PM	Still cannot log in, will need to reimage	Add Attachment
Lexie Widmer	May 06, 2014 12:03 PM	Task reassigned to Craig Reno.	Add Attachment
Lexie Widmer	May 06, 2014 11:52 AM	Task reassigned to Lexie Widmer.	Add Attachment
Frederick Tognoli	May 06, 2014 10:19 AM	Finally got the log in repair to the point that I was able to use the local account. Uninstalled the Bing Toolbar and Bing Desktop and set the desktop back to the WOU default. Verified that Windows is properly activated. Running Windows updates before attempting to log in with my own account.	Add Attachment
Frederick Tognoli	May 06, 2014 08:35 AM	The computer has plenty of free hard drive space, but I can't log in, even locally, unless I boot in Safe Mode	Add Attachment
Shandelle Plasker	May 06, 2014 08:06 AM	**This is an email** We are having issues with the same Pc that is in our digital production room HL 122. It seems to not want to log people in again it just sits there and said loading. We sent in a service request before and it seemed to fix it but it is doing the same problem again.	Add Attachment