Service Request Ticket

Service Request Information

CONTACT	Name	McMillan, June	Date	May 06, 2014 10:53 AM
	Department	Admissions Office	Phone	88197
	Location		Email	mcmillanj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20060641 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP Color LaserJet 5550dtn Printer # Q3716A
	Serial No.	JPSC73P0KD	Location	PDR
	Model	Q3716A	Hostname	breadmaker.wou.edu
	Notes	color LaserJet 3 Tray- Tray 1 multipurpose, Tray 2, Tray 3 duplex unit PINTER MAINT: HP 5550 Maintenance Kit with core exchange from VISA2014004491 SR56288 MARCH2015; LaserJet 5550 fuser kit #Q3984A P0100392 MARCH2016 SR59673 IP:140.211.64.2	Ink/Toner Refill
	Wired NIC	00:11:0A:F6:9A:B2

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	May 15, 2014 12:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	May 15, 2014 12:18 PM	replaced both maintenance kits! Both are printing just fine now :)	Add Attachment
Megan Thibeault	May 06, 2014 02:48 PM	PR#7723	Add Attachment
Megan Thibeault	May 06, 2014 02:47 PM	20060641-needs maintenance kit 20130612-June is ordering a maintenance kit	Add Attachment
Katie Halvorson	May 06, 2014 10:58 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	May 06, 2014 10:56 AM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	May 06, 2014 10:56 AM	20130612	Add Attachment
Shandelle Plasker	May 06, 2014 10:53 AM	The first printer with WOU# 20060641 is jamming constantly and when she goes to cancel the print job the light keeps blinking for hours saying it is canceling the job. The second printer with the WOU#20130412 needs a maintenance kit put in.	Add Attachment