Service Request Ticket

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Service Request Information

CONTACT	Name	Klumph, Randy	Date	May 06, 2014 01:30 PM
	Department	The Research Institute	Phone	88885
	Location		Email	klumphr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120688 (opens in a new window)	Bldg/Room	TODD 235
	Service Tag		Description	Apple MacBook Pro 15w/ Retina, 2.7GHz Quad-core In
	Serial No.	C02KC0Y4FFT4	Location	Mike Bicknell, TRI NCDB Video equipment
	CPU	Intel Core i7(2.7GHz quad, 6MB L3 cache)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office for MAC 2011 from P0088966, Adobe Premiere Pro CS6 for Mac from P0088966, Adobe CC2015 subscription serialized desktop from Order#9125 MAY2016; CamtasiaforMac v3.0.3 Academic license VISA2016006138 FEB2017 SR#; REMOVE SERIALIZED ADOBE CC JULY2019 as NO LONGER PAID SUBSCRIPTION;
	Wired NIC	40:6C:8F:42:F0:25
	Wireless NIC	28:CF:E9:14:94:B1
	Bluetooth NIC	28:CF:E9:14:94:B2

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	May 12, 2014 01:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	May 12, 2014 01:35 PM	I was able to get hold of Randy and assign him administrative privilege on his system.	Add Attachment
Adam Fyffe	May 12, 2014 10:25 AM	Task reassigned to Dyl Karbia.	Add Attachment
Katie Halvorson	May 12, 2014 10:19 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	May 12, 2014 10:19 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	May 12, 2014 10:19 AM	He still needs admin rights on the computer. He is around anytime before 3 today.	Add Attachment
Craig Reno	May 08, 2014 12:35 PM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	May 08, 2014 12:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	May 08, 2014 12:35 PM	Finished imaging and installed premiere. Returned.	Add Attachment
Lori Burgeson	May 08, 2014 10:39 AM	Machine is currently imaging with 10.9.2 Macbook Pro image	Add Attachment
Craig Reno	May 07, 2014 03:15 PM	Have laptop back at the office, need to get a thunderbolt to ethernet adapter, probably from Dale, before I can do anything. Laptop is in front of Diablo if someone else gets to it before I do.	Add Attachment
Craig Reno	May 07, 2014 02:56 PM	List of installed programs attached	Add Attachment Screen Shot 2014-05-07 at 2.54.40 PM.png Screen Shot 2014-05-07 at 2.54.55 PM.png
Alyssa Little	May 07, 2014 12:57 PM	**This is an email** My macbook is ready to be picked up today if someone is available between now and 3pm todd hall 233	Add Attachment
Lexie Widmer	May 06, 2014 01:38 PM	I called Randy about this task, let him know that we'll have to re-image the computer, and to save his files to the network drives or other external media. He will call us when he is ready to have this completed.	Add Attachment
Katie Halvorson	May 06, 2014 01:30 PM	**This is an email** Thanks Anytime tomorrow 11-3 Todd 233	Add Attachment
Katie Halvorson	May 06, 2014 01:30 PM	**This is an email** My Macbook has pending updates for iMovie and iPhoto. Unfortunately they are connected to the UCS apple account and I am not able update them. Suggestions? Laptop #20120688	Add Attachment