Service Request Ticket - # 53627

Service Request Information

CONTACT Name Grover, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 06, 2014 02:01 PM
Department Student Health & Counseling Center Phone 88850
Location Email groverj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130694[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 4KPNL02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 4KPNL02 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093877

Wired NIC 34:17:EB:9A:48:DC

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell May 22, 2014 03:31 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson May 07, 2014 07:55 AM 
Dale: Jennifer will need Medicat installed as well 
as the remotescan feature.  Everything can be 
found here: T:\medicat

Please bring the loaner desktop back to me so I 
can redeploy it when needed.  If you need help 
with the Medicat setup, just let me know.
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Sarah Pettigrew May 06, 2014 02:01 PM 
NEW EQUIP SETUP: A Dell computer and monitor need to be setup and delivered 
to Jennifer Grover in SHC reception. The WOU # of the new computer is 
20130694[Edit Inv] and the new monitor is 20130695[Edit Inv]. 
Jennifer has a temp loaner station ( see SR# 53514 for info)
The computer needs medicat program installed. 
The equipment is located on the counter in ITC008.
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