Service Request Ticket - # 53628

Service Request Ticket - # 53628

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Service Request Information

CONTACT	Name	Freeman, Michael	Date	May 06, 2014 02:12 PM
	Department	Creative Arts/Art	Phone	88326
	Location		Email	freemanm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130684 (opens in a new window)	Bldg/Room	CH 109
	Service Tag		Description	Apple MacBook Pro 15-inch w/ Retina Display #Z0PU
	Serial No.	C02ML0QYFD59	Location	Michael Freeman, Art Historian Professor
	CPU	Intel Core i7(2.7GHz quad, 6MB L3 cache)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Office MAC 2011 from P0093836 TRANSFER from W#20080862: Adobe Design Premium CS4 from P0069819; Adobe CC 201* Suite (named user) as of MAY2017; Telestream Screenflow 6.2.1 Upgrade VISA2016006355 MAY2017(emailed s#); VueScan Pro(v9.6) VISA2018008191 emailed freemanm@wou,edu 10-8-2018 ;Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019010958 APR2020 ORDER11945;
	Wireless NIC	3C:15:C2:C5:30:C8
	Bluetooth NIC	3C:15:C2:C5:30:C9

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	nmoore10@wou.edu	88925

Tracking

Entered by	Date	Memo
Nick Moore			Email Public
Entered by	Date	Memo
Nick Moore	Sep 04, 2014 09:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nick Moore	Aug 07, 2014 11:51 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Nick Moore	Aug 07, 2014 11:51 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Nick Moore	Aug 07, 2014 11:51 AM	still has old computer and will drop it off when he is on campus next.	Add Attachment
Nick Moore	Aug 07, 2014 08:49 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nick Moore	Aug 07, 2014 08:49 AM	computer is in the inventory as belonging to Michael Freeman in campbell hall. also the mac is not on the GFA shelf	Add Attachment
Nick Moore	Aug 07, 2014 08:25 AM	**This is an outgoing email** Hi Michael, We were just following up with you regarding a service request that we have for you. (#53628) Description: NEW EQUIP SETUP: (GFA) A Macbook Pro, USB SuperDrive, and adapters need to be setup and delivered to CH109. We had quite a few tasks from the last few months that have not been completed. We were wondering if this computer has been installed and delivered for you or if we can still be of assistance with this or there are any new questions you have for us. If so, just let us know, we'll be happy to help. Thanks, Nick Moore	Add Attachment Public
Nick Moore	Aug 07, 2014 08:15 AM	Task reassigned to Nick Moore.	Add Attachment
Katie Halvorson	Aug 06, 2014 05:00 PM	Task reassigned to UCS Tech.	Add Attachment
Dale Goodell	May 08, 2014 09:46 AM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	May 08, 2014 09:46 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Sarah Pettigrew	May 06, 2014 02:12 PM	NEW EQUIP SETUP: (GFA) A MacBook Pro, USB SuperDrive, and adapters need to be setup and delivered to Michael Freeman in CH109. The WOU # of the new laptop is 20130684. The WOU # of the old laptop is 20080862. The equipment is on the shelves across from the restroom in ITC009.	Add Attachment