Service Request Ticket

Service Request Information

CONTACT	Name	Brownell, Cori	Date	May 06, 2014 04:49 PM
	Department	The Research Institute	Phone	88815
	Location		Email	brownec@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20130359 (opens in a new window)	Bldg/Room	TODD 220
	Service Tag		Description	Apple iPad(4thGen Retina display) 32GB Blk
	Serial No.	DMPL1E7ZF183	Location	Cori Brownell, TRI
	CPU	Dual-core A6X with quad-core graphics
	OS	iOS 6	Software
	Wireless NIC	A8:88:08:90:15:E1
	Bluetooth NIC	A8:88:08:90:15:E2

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	May 07, 2014 01:03 PM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	May 07, 2014 01:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	May 07, 2014 01:03 PM	iPad recognized the keyboard, but wasn't pairing for some reason. Made the iPad forget the keyboard, then re-paired them. Works fine now.	Add Attachment
Alyssa Little	May 07, 2014 12:24 PM	Task reassigned to UCS Tech.	Add Attachment
Alyssa Little	May 07, 2014 12:24 PM	She will be available today from now (12:30) until 4 this afternoon	Add Attachment
Alyssa Little	May 07, 2014 11:59 AM	Left vm	Add Attachment
Adam Fyffe	May 07, 2014 11:47 AM	Task reassigned to Service Request Desk.	Add Attachment
Adam Fyffe	May 07, 2014 11:46 AM	We need to know now until when and if we cant meet then what is another good time.	Add Attachment
Alyssa Little	May 07, 2014 11:41 AM	She called back and said she is available and in her office now ext 88815	Add Attachment
Adam Fyffe	May 07, 2014 11:01 AM	Left VM	Add Attachment
Adam Fyffe	May 06, 2014 04:51 PM	Task reassigned to Adam Fyffe.	Add Attachment
Alyssa Little	May 06, 2014 04:49 PM	**This is an email** Hi, My IPAD keyboard is not working with the Ipad. I will need some help getting it to work again. The WOU number is 20130359. I will be in my office after 10:30 on Wednesday morning. Thanks! Cori	Add Attachment