Service Request Ticket

Service Request Information

CONTACT	Name	Henrickson, Adria	Date	May 07, 2014 11:18 AM
	Department	OHSU School of Nursing	Phone	88179
	Location		Email	gredviga@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20100415 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 8860 DN Color Laser Printer #8860/DN
	Serial No.	HAV504804	Location	PDR
	Model	P8860/DN	Hostname	lab-mnb23.wou.edu
	Notes	IP: 140.211.78.33	Ink/Toner Refill	Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798
	Wired NIC	00:00:AA:D4:D9:CD

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	May 09, 2014 10:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	May 09, 2014 10:26 AM	Xerox came out and installed a new ink loader. Printer is good to go now.	Add Attachment
Megan Thibeault	May 07, 2014 11:54 AM	ref#19686462	Add Attachment
Adam Fyffe	May 07, 2014 11:46 AM	Task reassigned to Megan Eichler.	Add Attachment
Adam Fyffe	May 07, 2014 11:46 AM	Error Code: 09,005,40:137187 Didn't find anything on the internet so I'm assuming we need to contact Xerox.	Add Attachment
Adam Fyffe	May 07, 2014 11:26 AM	Task reassigned to Adam Fyffe.	Add Attachment
Alyssa Little	May 07, 2014 11:18 AM	**This is an email** Hello- The printer in the MNB 223 lab keeps coming up with different error messages- ink jam, paper jam, etc (though I can't actually find jams) that prevent it from printing. I restarted it yesterday and it worked briefly but is back to not working for the students again now. The printer ID is 20100415, and I've propped the lab door open so it's available if anyone has a chance to stop by and check it out. Thanks much!	Add Attachment