Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	May 07, 2014 12:15 PM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101039 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	D5ZKFQ1	Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	D5ZKFQ1	Location	008 (Underneath the standup desk)
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0080043 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:D8:E4:79

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	May 07, 2014 12:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	May 07, 2014 12:48 PM	returned computer	Add Attachment
Craig Reno	May 07, 2014 12:39 PM	Computer had blinking amber light, would not fully turn on. Power supply smelled burnt. Computer went out of warranty last week, so I replaced power supply from spare parts computer, seems to work fine now.	Add Attachment
Craig Reno	May 07, 2014 12:16 PM	Task reassigned to Craig Reno.	Add Attachment
Alyssa Little	May 07, 2014 12:15 PM	Stop by WUC 210 so she can let you into the office **This is an email** Hi, Computer 20101039 in the Student Activities Board office has a problem. When the student was working on it, it made a noise like a gunshot and started smoking. It has been turned off. There isn¿t always a student in this office so if you will stop by my office I can let you in if there isn¿t someone in the office. Thanks!	Add Attachment