Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	May 07, 2014 03:19 PM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110025 (opens in a new window)	Bldg/Room	WUC Info Desk
	Service Tag		Description	MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
	Serial No.	C17G6TJADRJ7	Location	Student Tech Checkout laptop #3 DAMAGED
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS		Software	MS Office 2011 std MAC from P0081768
	Wired NIC	3C:07:54:08:78:66
	Wireless NIC	E4:CE:8F:48:8D:0E
	Bluetooth NIC	E4:CE:8F:48:8D:0F

TECHS	Submitted by	Craig Reno	Contact	creno11@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	May 14, 2014 02:40 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	May 14, 2014 02:40 PM	All set up, returned laptop to front desk.	Add Attachment
Craig Reno	May 14, 2014 02:25 PM	Laptop was returned, reimaging now.	Add Attachment
Craig Reno	May 08, 2014 11:06 AM	Called apple, we are sending it in for repairs. Repair ID: D122297635	Add Attachment
Craig Reno	May 08, 2014 08:58 AM	Disk repair failed, need to reimage,	Add Attachment
Craig Reno	May 07, 2014 04:52 PM	Reset PRAM, repaired disk permissions, currently repairing hard disk. It will take a while, so I will check on it in the morning, Will need to reimage if it still is causing problems.	Add Attachment
Craig Reno	May 07, 2014 03:19 PM	When turning on the laptop it gets stuck with a gray background with an apple logo and a spinning loading wheel.	Add Attachment