Service Request Ticket - # 53643

Service Request Information

CONTACT Name Hughes, Henry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 07, 2014 04:02 PM
Department Humanities Division Phone 89494
Location Email hughesh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110838[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2G4Z4V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC 18:03:73:26:30:79

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault May 19, 2014 08:08 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault May 19, 2014 08:08 AM 
Email Henry-He is good to go now. Closing out this
ticket.
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Lori Burgeson May 12, 2014 04:01 PM 
Task reassigned to Megan Eichler.
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Lori Burgeson May 12, 2014 04:01 PM 
The screen saver timeout has been taken care of.  
There was a weird setting in the I drive GPO, so 
deleted the part with the screen saver as there is 
a separate GPO that takes care of that.  Giving 
this back to Megan since the last thing she is 
focusing on is the printer.
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Megan Thibeault May 12, 2014 03:25 PM 
also ran malware bytes
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Megan Thibeault May 12, 2014 03:20 PM 
Task reassigned to UCS Tech.
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Megan Thibeault May 12, 2014 03:20 PM 
Henry is happy with printing, he would like the
option for black and white still. I'm working on
that now. Going to update the firmware and test
some more drivers. Gave Lori the results from
GP-her and Dave are now working on that.
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Shandelle Plasker May 12, 2014 02:46 PM 
He called back to let Lexie know that everything
was taken care of.
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Megan Thibeault May 12, 2014 02:23 PM 
Task reassigned to Megan Eichler.
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Megan Thibeault May 12, 2014 02:06 PM 
hum-3 
hu-copier
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Megan Thibeault May 12, 2014 02:06 PM 
He is also having issues with printers. Not able
to print in black and white from the xerox
printer. The driver for their lease copier isn't
working for him either.
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Lexie Widmer May 12, 2014 08:37 AM 
Left Vm.
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Craig Reno May 09, 2014 12:15 PM 
When he calls back: 
Test in both his account, and your own account. 
run rsop.msc which shows group policies, take a screenshot of 
the sections that have to with power management and get them 
to Lori, this may be a group policy problem.
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Craig Reno May 08, 2014 11:56 AM 
Task reassigned to UCS Tech.
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Craig Reno May 08, 2014 09:26 AM 
Left vm
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Craig Reno May 08, 2014 09:00 AM 
Task reassigned to Craig Reno.
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Shandelle Plasker May 07, 2014 04:02 PM 
He will be on campus all day tomorrow and you can
contact him on his office phone. If he is not
there he has a assistant that will let you into
his office to his computer.
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Shandelle Plasker May 07, 2014 04:02 PM 
His computer is locking when he does not touch it
for only a few minutes. This was not like this
yesterday or ever. He would like someone to come
look at it and try to make it lock later than a
few minutes.
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