Service Request Ticket

Service Request Information

CONTACT	Name	Morgan, Shelby	Date	May 08, 2014 04:08 PM
	Department	The Research Institute	Phone	88754
	Location		Email	morgans@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130783 (opens in a new window)	Bldg/Room	TODD 202
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MMM1FGDV30	Location	Shelby Morgan, TRI
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0093918, Adobe Acrobat Pro XI v.11 from P0093918; Adobe CC2015* subscription Named user from Order#9196 JUNE2016--CANCELED ADOBE CC RENEWAL MAY2017 DO NOT ADOBECC RELOAD SOFTWARE
	Wired NIC	68:5B:35:D1:D2:E5
	Wireless NIC	B0:34:95:F3:0B:2A
	Bluetooth NIC	B0:34:95:F3:0B:2B

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	May 22, 2014 04:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	May 09, 2014 03:38 PM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	May 09, 2014 03:38 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	May 08, 2014 04:45 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	May 08, 2014 04:19 PM	Also gets Adobe Acrobat Pro XI(v.11) from P0093915 installer and info for Acrobat can be found at T:\Adobe Acrobat\Acrobat11Pro	Add Attachment
Sarah Pettigrew	May 08, 2014 04:08 PM	NEW EQUIP SETUP: A MacBook Pro needs to be setup and delivered to Shelby Morgan in TODD 202. The WOU # of the laptop is 20130783. There are also adapters in the front pocket of the case. The equipment is on the shelves across from the restroom in ITC 009.	Add Attachment