Service Request Ticket

Service Request Information

CONTACT	Name	McLean, Cathy	Date	May 12, 2014 11:28 AM
	Department	Creative Arts/Art	Phone	88340
	Location		Email	mcleanc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20101236 (opens in a new window)	Bldg/Room	CH 105
	Service Tag		Description	Xerox Phaser 4510/DT Mono Laser
	Serial No.	ART385862	Location	Art Dept. Main Office, Cathy McLean replacing W#20020044
	Model	4510/DT	Hostname	ansel.wou.edu
	Notes	45ppm, network ready, multiple users w/ heavy usage, two 550 sheet main trays and a 150 sheet by-pass tray, automatic duplex capabilities, NOT STUDENT TECH IP:140.211.76.23	Ink/Toner Refill
	Wired NIC	00:00:AA:F4:53:FB

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Jared Petersen	May 12, 2014 01:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jared Petersen	May 12, 2014 01:53 PM	Installed the rollers with Megan. Told the student worker that everything works now.	Add Attachment
Megan Thibeault	May 12, 2014 01:52 PM	Task reassigned to Jared Petersen.	Add Attachment
Megan Thibeault	May 12, 2014 01:22 PM	PR#7728	Add Attachment
Jared Petersen	May 12, 2014 01:17 PM	Task reassigned to Megan Eichler.	Add Attachment
Jared Petersen	May 12, 2014 01:17 PM	Needs rollers for sure, but it's working temporarily. Assigning to Megan to get the parts ordered.	Add Attachment
Jared Petersen	May 12, 2014 01:02 PM	Task reassigned to Jared Petersen.	Add Attachment
Alyssa Little	May 12, 2014 11:28 AM	She thinks someone filled the paper to full and now the printer says there is a paper jam. She apparently removed some piece of the printer to check for it but couldn't find anything. She is available every day this week from 7:30-11:30. Also, this afternoon (5/12) from 12-3.	Add Attachment