Task reassigned to Lori Burgeson.

Natalie will be moving to ATLAS.ti 7 for Mac and 
will no longer need the Parallels program.  I 
forwarded Tricia her request to move from a 
Windows license of the software to a Mac license.  
A new service request will be made once we receive 
the software and licensing.  This SR will be 
closed.  I also informed Natalie that this request 
would be closed.

****This is an email****
Hi Natalie,

Parallels is a program that is installed in a 
specific user's profile.  Because of this, we need 
access to your account, but we cannot have access 
to your password (policy).  We do need to have you 
available at various periods pending restarts.  If 
you dont mind, we can always meet with you at 
first so you can give us access to the account 
that has Parallels installed (yours) and we can 
troubleshoot.  Should we need access to your 
account later, to finish anything up, we can 
either come find you or meet you a second time if 
this is more convenient for you.  Please let me 
know what would work best for you and we can get 
some of your availability once we decide on the 
best course of action for fixing the Windows side 
of your computer.

Thanks!
Lori

****This is an email****
Hi Natalie,

We have an open service request (SR 53668) 
regarding the installation of Parallels on your 
MacBook Pro and have been attempting to get in 
contact with you to make sure your issue gets 
resolved.  Are you still needing assistance?  If 
so, please let me know your availability so we can 
get a technician out to you as soon as possible.  
You can also call the Service Request desk if that 
is more convenient for you at 88925 and the 
representative working the desk can update your 
ticket.  If your issue has been resolved, please 
let me or our help desk know and we can close out 
your open ticket.

Thank you!
Lori

Status changed from (7) Waiting for Contact to (1) Pending

Status changed from (1) Pending to (7) Waiting for Contact

****This is an email****
Hello--

I won't be able to be in my office for more than
about 10 minutes in the morning so I won't be able
to be there for the appointment to diagnose the
parallels issue. I will call to reschedule when I
can find a time. 

Thanks 

Natalie DeWitt

*She also was asking her about an ipad/case she
had ordered; I referred her to Joannie.  

Craig, can you complete this during your shift?

The best time for her is Thursday between 8 and
9:30.  She also can do Thursday between 12 and 2.
 She has students coming in at that time for
advising though.  

Left VM

****This is an email****
Hello:

I have been trying to use Parallels on my machine,
but I keep getting errors saying that my trial
period has expired and that I need to buy parallels.

I need parallels installed to access AtlasTi software.

Let me know what needs to be done.