Service Request Ticket - # 53669

Service Request Information

CONTACT Name Henle, Stacy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 12, 2014 12:03 PM
Department Natural Science/ Chemistry Phone 88020
Location Email henles@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121255[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 18HNHX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010, SmartDraw 2016 STD Edition for WIN desktop VISA2016005771, Adobe CC2015* subscription Named user(Stacy Henle) from Order#9462 OCT2016--CANCELED ADOBE CC RENEWAL MAY2017 DO NOT ADOBE RELOAD SOFTWARE

Wired NIC B8:CA:3A:8E:44:01

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia May 12, 2014 03:44 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia May 12, 2014 03:44 PM 
Check the problem with printer. I realize that the
document sent to the printer just delay a while
before printing. We tested several pages from
Stacy's account and my account. We both
successfully printed from DSC-Copier.
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Dyl Karbia May 12, 2014 02:25 PM 
Task reassigned to Dyl Karbia.
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Alyssa Little May 12, 2014 12:03 PM 
When trying to send documents to DSC-Copier about
half the time it says there was an error printing
and doesn't print and the other half the time it
gets sent to the print queue but never prints.

She is available today before 12:45 or after 3
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