Service Request Ticket - # 53672

Service Request Information

CONTACT Name Dantas-Whitney, Maria   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 12, 2014 02:34 PM
Department College of Education Phone 88636
Location Email dantasm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130547[Edit Inv] (opens in a new window) Bldg/Room RWEC
Service Tag 9WGCFZ1 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 9WGCFZ1 Location Student worker

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986;

Wired NIC F8:B1:56:C5:A5:DD

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell May 19, 2014 11:07 AM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell May 16, 2014 02:06 PM 
EndNote integration with Word -- configured but
need to test.
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Dale Goodell May 16, 2014 02:00 PM 
Camtasia Studio 8.2 installation complete.
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Dale Goodell May 16, 2014 01:50 PM 
Local HP printer install complete, but can't
remove erroneous local HP printer.
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Dale Goodell May 16, 2014 01:12 PM 
Office 2010 Language Pack; media obtained from
Tricia.  Installed --
Portuguese (Brazil)
Spanish
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Dale Goodell May 15, 2014 04:24 PM 
Microsoft Office Language Pack for Office 2010
needs to be installed.
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Dale Goodell May 15, 2014 04:22 PM 
Computer setup complete.  The following issues
need to be resolved/completed:
1) Install local HP printer.
2) EndNote -- installed, but need to integrate
with Word.
3) Install Camtasia, as noted in inventory record
of old machine.
4) Foreign Language Pack for MS Office.  This had
been installed on the old machine.  Old machine
was running Office 2010.
5) Dropbox.
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Dale Goodell May 12, 2014 03:26 PM 
Task reassigned to Dale Goodell.
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Dale Goodell May 12, 2014 03:26 PM 
Priority changed from (3) Priority to (2) High Priority.
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Sarah Pettigrew May 12, 2014 02:34 PM 
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be 
setup and delivered to Maria Dantas-Whitney in ED 202N. The WOU 
# of the new computer is 20130547[Edit Inv] and the new monitor is 
20111070[Edit Inv]. The WOU # of the old computer is 20090294[Edit Inv] and the old 
monitor is 20090318[Edit Inv]. The equipment is on the GFA shelf in the 
hallway.
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