Service Request Ticket

Service Request Information

CONTACT	Name	Gense, D Jay	Date	May 13, 2014 08:38 AM
	Department	The Research Institute	Phone	88390
	Location		Email	gensej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120332 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch #Z0M7
	Serial No.	D25J922CDHJW	Location	PDR
	CPU	Intel Core i7(3.4GHz quad core, 6MB L3 cache)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0086784
	Wired NIC	A8:20:66:0A:60:18
	Wireless NIC	20:C9:D0:33:1F:A6
	Bluetooth NIC	7C:D1:C3:A3:4A:DC

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	May 13, 2014 01:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	May 13, 2014 01:26 PM	Opened up Sophos and deleted the scheduled scan. He is ordering extra RAM for his iMac and will set up a scheduled scan then.	Add Attachment
Lexie Widmer	May 13, 2014 10:06 AM	Task reassigned to Lexie Widmer.	Add Attachment
Craig Reno	May 13, 2014 08:51 AM	Available at 1:15 today.	Add Attachment
Shandelle Plasker	May 13, 2014 08:38 AM	**This is an email** I¿d like to have someone configure my Sophos anti-virus program on my desktop iMac system to scan at a time other than early morning. Every morning it starts an update process, and then a scan, and my machine almost comes to a stop while it¿s working. I¿m hoping there¿s a way to have this happen at night when I¿m not trying to use the machine. thanks	Add Attachment