Service Request Ticket - # 53687

Service Request Information

CONTACT Name Bull, Robbin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 14, 2014 03:44 PM
Department The Research Institute Phone 88562
Location Email robbin.bull@hknc.org Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130784[Edit Inv] (opens in a new window) Bldg/Room HWC
Service Tag 7W2VYZ1 Description Dell Latitude E6540 Laptop, i7-4800MQ(Quad 2.7GH)
Serial No. 7W2VYZ1 Location Clayton Jones Sound Program Computer

CPU Intel core i7-4800MQ(2.7GHz quad core, 6M cache)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 P0093918 SOFTWARE SHARED w/ PC W#20110503: UPG AcrobatPro11 WIN P0088088 DEC2012,Adobe PremiereProCS6WIN P0088229 JAN2013, UPG CamtasiaStudio v8 VISA2012003479 JUN2013; was CamtasiaStudio v7.1&SnagItv10 VISA2011002726(upg license formerly Sarah Beaird transferred to Robbin Bull); Adobe PhotoshopCS6Extd v.13 P0094303; Adobe Dreamweaver CS6 WIN from P0095833, Adobe LiveCycle Designer v11 WIN P0097877; Adobe Acrobat DC (Pro)subscription from XXXX201700006551 serialized desktop OCT2017 SR65343;TRANSFERED W#20170547 MAR2018 SR66809- NEW CAMTASIA: Camtasia v9.1/Snagit2018(v18) bundle VISA2017006977 Order10251; CorelDRAW GraphicSuiteX6 VISA2012003433, FMPRoAdv10w/Maint P0072910 Maint release FMPro11Adv Aug2010 & Maint release FMPro12Adv; April2012(P0082690renewal),

Wired NIC EC:F4:BB:2C:7B:2C


Wireless NIC C4:D9:87:B2:C7:D5


Bluetooth NIC C4:D9:87:B2:C7:D9

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell May 22, 2014 02:35 PM 
Status changed from (1) Pending to (5) Completed
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Tricia Flaherty May 19, 2014 01:47 PM 
Dale there is a wierd transfer and upgrade to
Camatasia and Snagit so this is where her Sangit
license comes from:
CamtasiaStudio v7.1&SnagItv10
VISA2011002726(upgradelicense formerly Sarah
Beaird transferred to Robbin Bull)

She later only upgraded Camtasia Studio.
I had trouble finding original entry of install
keys on t:Drive... I think they were deleted but
have re-create Snagit entry at:
T:\Snagit\SnagitWINv10
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Tricia Flaherty May 19, 2014 11:11 AM 
Task reassigned to Dale Goodell.
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Dale Goodell May 19, 2014 10:38 AM 
All additional software installed.  I have
returned the laptop to the shelf.
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Dale Goodell May 15, 2014 02:12 PM 
I have the laptop imaged and I'm ready to install
the additional software.
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Dale Goodell May 15, 2014 02:05 PM 
I have the laptop in my area and am working on
imaging and prepping.
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Sarah Pettigrew May 14, 2014 03:44 PM 
NEW EQUIP SETUP: A Dell laptop and docking station need to be 
setup and delivered to Robbin Bull in TODD 222. The WOU # of the 
laptop is 20130784[Edit Inv]. The equipment is on the shelves across from 
the restroom in ITC 009.
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