Service Request Ticket - # 53691

Service Request Information

CONTACT Name Hoeckle, Myron   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 15, 2014 03:58 PM
Department Student Engagement Phone 88088
Location Email hoeckleml@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101282[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 29X0JQ1 Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 29X0JQ1 Location PDR 2023 Giveaway

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080720 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:A1:97:6D

TECHS Submitted by Myron Hoeckle Contact hoeckleml@wou.edu 89201
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe May 20, 2014 04:19 PM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe May 20, 2014 04:19 PM 
Tinas was taken care of and the other is with RSC 
ready to be put in.
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Adam Fyffe May 20, 2014 03:40 PM 
Task reassigned to Adam Fyffe.
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Lori Burgeson May 19, 2014 12:56 PM 
Parts were shipped today from Dell.  Should be here tomorrow 
afternoon for replacement
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Lori Burgeson May 17, 2014 08:33 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson May 17, 2014 08:18 AM 
Warrantied hard drive fans for both computers 
through Dell.
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Myron Hoeckle May 16, 2014 02:49 PM 
Also Tina's WOU number is 20101266[Edit Inv]
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Craig Reno May 16, 2014 02:02 PM 
Fan error on startup sometimes, could get it spinning by opening 
the case and tapping on it. Fan seemed louder than it should be.

Also happening to Tina Fuchs wou 20101266[Edit Inv]
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Myron Hoeckle May 15, 2014 03:58 PM 
Jane Cameron had this alert on here computer this
morning, if we could get that replace when you get
some time, that would be awesome, Her location is
VAL South Sister Annex Room 122
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