Service Request Ticket - # 53693

Service Request Information

CONTACT Name Wade, Philip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 16, 2014 08:13 AM
Department Natural Science Division Phone 88225
Location Email wadep@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130456[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4620DT Printer
Serial No. XLV886819 Location PDR

Model 4620/DT Hostname ns114.wou.edu / ns-ns114
Notes **NOT A STUDENT TECH PRINTER** 65PPM, 1200dpi x 1200dpi (B&W) 1100sheet(s) Capacity / Legal (8.5 in x 14 in), 3 TRAYS(1)MP&(2)500 sheet, RJ-45, USB Type A, USB Type B / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP: 140.211.76.44 PRINTER MAINT: Xerox Fuser Maintenance Kit for Phaser 4600/4620 Series #115R00069 from VISA2014004499 SR56336 MARCH2015 RMA 2014 XLV887026 IP:140.211.76.44 Ink/Toner Refill high capacity 106R01535 or standard capacity 106R01533

Wired NIC 00:00:AA:D9:2E:38

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia May 28, 2014 12:57 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia May 28, 2014 12:57 PM 
Adam and I replace the part of the printer that
was order. After replacing the part the printer
and printing the configuration page we realize it
was pooling the default IP address. Changing the
IP address to the right IP made it print successfully.
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Dyl Karbia May 27, 2014 04:34 PM 
Task reassigned to Dyl Karbia.
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Lori Burgeson May 27, 2014 02:53 PM 
The mailroom mentioned that the item was on its way 
to be delivered to NS.  Jeanie will call me when she 
receives the package.
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Lori Burgeson May 27, 2014 02:52 PM 
****This is an email****

Hi Lori,
 
This was ordered on May 19th, and just delivered 
today.  And please note that I ordered exactly 
what Megan directed me to.
 
Thanks,
 
Jeanie
 

 
May 27,2014

Dear Customer:

The following is the proof-of-delivery for 
tracking number 005794544452924.

Delivery Information:

Status: Delivered Delivery location: Monmouth, OR

Signed for by: ABALER Delivery date: May 27, 2014 
10:29

Service type: FedEx Ground

Special Handling: Indirect Signature Required


 

Order History Detail

Status:
Processing
PO #:
154278604
Order Date:
Monday, May 19, 2014
Future Delivery Date:
Tuesday, May 20, 2014
Originator:
Jean Stuntzner
Account:
0558893
Delivery Address:
NS104 - NATURAL SCIENCE NS 104
Attention:
Jean Stuntzner
Deliver To:
Jean Stuntzner
Address:
345 MONMOUTH AVE N

MONMOUTH,	 OR 	 97361
Back
Index #:	 NMS902
Release:
Qty	UOM	Item #	Description	 
Ordered: 1
Shipped: 0
Delivered: 0
EA	S5113R00762
Xerox - Toner Cartridges for Xerox Phaser¿ 
4600/4620 - 80,000, Drum
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Lori Burgeson May 27, 2014 10:51 AM 
****This is an email****
Hi Phil,

I just wanted to touch base regarding the open 
service request ticket we have for the printer in 
114.  It looks as though your department needed to 
order a new Smart Kit Drum for the machine and I 
wanted to see if that has been ordered and 
replaced yet.  Can you give me any information 
regarding that ticket?  I just want to make sure 
that printer is up and running for your classes.

Thanks!
Lori
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Megan Thibeault May 19, 2014 04:39 PM 
Task reassigned to UCS Tech.
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Megan Thibeault May 19, 2014 04:39 PM 
***They need to order Smart Kit Drum
Cartridge-Phaser 4620 Part #113R00762***

The printer needs to be off until this part is in.
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Megan Thibeault May 19, 2014 04:37 PM 
****This is an email****
Phillip,

I had Xerox out today and we replaced some parts
in the printer such as the fuser and the problem
was still there. After doing some ore testing with
the 115 printer we figured out that there is a bad
print cartridge. I wasn't able to find you so I
spoke with Jean. The info that I left her was:
Smart Kit Drum Cartridge-Phaser 4620 Part #113R00762

Once this part is in and replaced the machine can
be used again.

Thanks,
Megan
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Megan Thibeault May 16, 2014 09:03 AM 
Ref#19705885
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Megan Thibeault May 16, 2014 09:03 AM 
****This is an email****
Philip,

I came by and checked out the Xerox 4620 printer
in NS 114. It defiantly doesn't sound normal.. I
called Xerox and they should have a tech out
Monday. I will let you know if anything changes.
Sorry about the inconvenience!

Thanks,
Megan
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Megan Thibeault May 16, 2014 08:31 AM 
Task reassigned to Megan Eichler.
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Alyssa Little May 16, 2014 08:13 AM 
WOU# 20130456[Edit Inv] doesn't know the network name
****This is an email****
The new printer (~$1600.00) is making a terrible
LOUD noise. Please ASAP come over and address its
issues. This printer is in daily use especially as
we near the end of the term.
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