Service Request Ticket - # 53694

Service Request Information

CONTACT Name Smith, Julia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 16, 2014 09:05 AM
Department Deaf Studies and Professional Studies Phone 88744
Location Email smithj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120706[Edit Inv] (opens in a new window) Bldg/Room RWEC 158
Service Tag FJ2QXW1 Description Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
Serial No. fj2qxw1 Location Julia Smith?

CPU Intel Core i7-3720QM(2.6GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088966 downgraded to Pro Plus 2010

Wired NIC E0:DB:55:E7:62:E4


Wireless NIC B8:76:3F:36:1D:5F


Bluetooth NIC 20:16:D8:9B:92:CC

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno May 16, 2014 10:20 AM 
Task reassigned to Craig Reno.
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Craig Reno May 16, 2014 10:20 AM 
Status changed from (1) Pending to (5) Completed
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Craig Reno May 16, 2014 10:20 AM 
Display settings somehow got reset to defaults so it would only 
recognized one of the monitors and the laptop display. Changed 
those and everything seems fine.
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Alyssa Little May 16, 2014 09:05 AM 
She can't get her monitor to show anything, when
she turns it on it just says "entering power
saving mode" and she couldn't find any loose wires
or something that wasn't plugged in.

She needs someone as soon as possible, if shes not
in her office she'll be in a meeting in ED 245 and
she said to interrupt the meeting and get her.
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