Service Request Ticket - # 53696

Service Request Information

CONTACT Name Gense, D Jay   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 16, 2014 10:59 AM
Department The Research Institute Phone 88390
Location Email gensej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120332[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch #Z0M7
Serial No. D25J922CDHJW Location PDR

CPU Intel Core i7(3.4GHz quad core, 6MB L3 cache)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0086784

Wired NIC A8:20:66:0A:60:18


Wireless NIC 20:C9:D0:33:1F:A6


Bluetooth NIC 7C:D1:C3:A3:4A:DC

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Lexie Widmer May 21, 2014 09:31 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Lexie Widmer May 21, 2014 09:31 AM 
done.
 Add Attachment
Lexie Widmer May 21, 2014 08:42 AM 
Task reassigned to Lexie Widmer.
 Add Attachment
Lexie Widmer May 21, 2014 08:42 AM 
He is out of office till June 1.  Contacted Nancy
Ganson, 88808, who will let us in for the install.
 Add Attachment
Lexie Widmer May 21, 2014 08:39 AM 
****This is an outgoing email****
Hello,

We have a service request here for you to install
extra RAM on your iMac. 

When are some times you would be available to have
us come do this for you?  The installation
shouldn't take very long. 

Thank you,
Add Attachment
Lexie Widmer May 20, 2014 01:09 PM 
Left VM.
 Add Attachment
Adam Fyffe May 19, 2014 10:48 AM 
Task reassigned to UCS Tech.
 Add Attachment
Adam Fyffe May 19, 2014 09:49 AM 
Left VM
 Add Attachment
Adam Fyffe May 19, 2014 08:14 AM 
Task reassigned to Adam Fyffe.
 Add Attachment
Craig Reno May 16, 2014 02:11 PM 
Left vm
 Add Attachment
Tricia Flaherty May 16, 2014 10:59 AM 
Invoice and RAM are on shelf by restroom,
secondary contact is Cindi Mafit  this should give
him total of 20GB and there is a second
Service request(SR53695) for Ella Taylor in TRI
that is a memory upgrade as well.
 Add Attachment