Service Request Ticket

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Service Request Information

CONTACT	Name	McLean, Cathy	Date	May 19, 2014 03:53 PM
	Department	Creative Arts/Art	Phone	88340
	Location		Email	mcleanc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130797 (opens in a new window)	Bldg/Room	CH 311
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MMN27KDV30	Location	Art Dept SmartCart Station
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0094056
	Wired NIC	0C:4D:E9:9D:68:68
	Wireless NIC	3C:15:C2:EC:26:16
	Bluetooth NIC	3C:15:C2:EC:26:17

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	sauern@wou.edu	88960

Tracking

Entered by	Date	Memo
Nathan Sauer			Email Public
Entered by	Date	Memo
Nathan Sauer	Jun 16, 2014 03:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Jun 12, 2014 08:30 AM	Task reassigned to Nathan Sauer.	Add Attachment
Lori Burgeson	Jun 12, 2014 08:30 AM	The laptop can be set up. I have been able to add everyone except Jodie Garrison as an administrative user to the machine. Through multiple voicemails and email messages, she never once replied. I will leave the laptop in your office chair if you are out	Add Attachment
Lori Burgeson	Jun 04, 2014 12:12 PM	Garrison - VM/Email Hoffman - Done Poulin - Done Booth - Done Smith - Done Park - Done Riley - Done McCannell - Done Harden - Done	Add Attachment
Lori Burgeson	Jun 03, 2014 10:00 AM	Garrison - VM/Email Hoffman - Done Poulin - Done Booth - Done Smith - Done Park - VM/Email Riley - Done McCannell - Done Harden - Done	Add Attachment
Lori Burgeson	Jun 03, 2014 08:51 AM	Emailed Jodie, Greg, and Sung one last time to see if we can get them admin access on this machine. Hi All, We are working to set up a new MacBook Pro with a projector on a cart for CH 303. The three of you still need to be added to this machine to have administrative privileges. Please let me know if you are able to stop by ITC 009 or if you have office hours and we can bring the computer to you. Either way will work for us. We are hoping to get everyone added as machine admins by the end of this week so we can install the computer. Thanks! Lori	Add Attachment
Lori Burgeson	Jun 03, 2014 08:23 AM	Garrison - VM Hoffman - Done Poulin - VM Booth - done Smith - done Park - VM Riley - Done McCannell - Done Harden - Done	Add Attachment
Lori Burgeson	May 29, 2014 03:08 PM	Garrison - VM Hoffman - VM Poulin - VM Booth - done Smith - done Park - VM Riley - VM McCannell - Done Harden - Done	Add Attachment
Lori Burgeson	May 29, 2014 01:52 PM	emailed the remaining users	Add Attachment
Lori Burgeson	May 29, 2014 07:13 AM	Garrison - VM Hoffman - VM Poulin - VM Booth - done Smith - ext. is not updated Park - VM Riley - VM McCannell - Done Harden - Done	Add Attachment
Lori Burgeson	May 28, 2014 12:22 PM	Garrison - VM Hoffman - VM Poulin - VM Booth - will stop by UCS around 2 today Smith - ext. is not updated Park - VM Riley - VM McCannell - Done Harden - Done	Add Attachment
Lexie Widmer	May 28, 2014 11:51 AM	MCannell is done.	Add Attachment
Alyssa Little	May 28, 2014 11:50 AM	Harden will stop by at 12:20	Add Attachment
Lexie Widmer	May 28, 2014 11:37 AM	Garrison - VM Hoffman - VM Poulin - VM Booth - will stop by UCS around 2 today Smith - ext. is not updated Park - VM Riley - VM McCannell - available now till 1:30 Harden - VM	Add Attachment
Lexie Widmer	May 28, 2014 11:25 AM	garrisonj@wou.edu Jodie Garrison - 88027 hoffmak@wou.edu Kim Hoffman - 88248 Pouling@wou.edu Greg Poulin - 88241 Boothp@wou.edu Paula Booth - 88607 smithra@wou.edu Rachel Smith - 88392 parks@wou.edu Sung Park - 88149 rileyw@wou.edu Wendy Riley - 89209 mccannr@wou.edu Becca McCannell - 88442 hardenm@wou.edu Mary Harden - 88460 factori@wou.edu Ian Factor (new guy) - ?	Add Attachment
Lori Burgeson	May 28, 2014 10:47 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	May 28, 2014 10:37 AM	iLife 11 has been installed and updated. Also ran some other software updates that were pending. Emailed Cathy for a list of users that need to be added as administrative users so we can get in contact with them.	Add Attachment
Nathan Sauer	May 28, 2014 09:57 AM	Task reassigned to UCS Tech.	Add Attachment
Nathan Sauer	May 28, 2014 09:57 AM	The laptop is missing software, and admins have not been setup (see Tricia, and Cathy McLean). Complete re-image, and let me know when it is ready to go.	Add Attachment
Dale Goodell	May 27, 2014 08:54 AM	Nathan: This laptop is imaged and ready to go. According to Cathy McLean, they have ordered a new projector to go on the same cart as this laptop, and they will need both the projector and laptop to be locked down. Let me know if you need me to do anything else with the laptop. I have place the laptop on the shelves in ITC 009 across from the restroom.	Add Attachment
Dale Goodell	May 27, 2014 08:51 AM	Task reassigned to Nathan Sauer.	Add Attachment
Tricia Flaherty	May 23, 2014 07:36 AM	Contact changed from Nathan Sauer to Cathy McLean.	Add Attachment
Tricia Flaherty	May 23, 2014 07:36 AM	Contact changed from Nathan Sauer to Cathy McLean.	Add Attachment
Tricia Flaherty	May 23, 2014 07:36 AM	After talking with Nathan it has been determined that Cathy McLean is the contact for this order. This is for multiple professor use so ask Cathy for list of people that should be admins on the laptop. If they have questions about lockdowns Nathan will be able to help them with that especially when he delivers a projector for the cart that was just ordered but ready to go yet.	Add Attachment
Dale Goodell	May 22, 2014 01:21 PM	Machine imaged and ready to deliver.	Add Attachment
Sarah Pettigrew	May 19, 2014 03:53 PM	NEW EQUIP SETUP: A MacBook Pro needs to be setup and delivered to CH311. This laptop is for the Art Dept. SmartCart station. The WOU # of the laptop is 20130797. The equipment is on the shelves across from the restroom in ITC 009.	Add Attachment