Service Request Ticket

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Service Request Information

CONTACT	Name	Orwick, Betty	Date	May 20, 2014 10:39 AM
	Department	Strategic Communications & Marketing	Phone	88813
	Location		Email	orwickb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130462 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag		Description	Apple Mac Pro 3.7GHz Quad-Core Intel Xeon E5
	Serial No.	F5KLW0X4F9VM	Location	Hannah Warner
	CPU	3.7GHz Quad-core Intel Xeon E5, 10MB L3
	OS	MAC OS X 10.11 (El Capitan)	Software	MS Office 2011 Std for MAC from P0092900 [TRANSFER: Adobe CS6 Design &Web Prem from P0090067]; Fetch 5.7(free Ed license); Adobe CC201* subscription NamedUser(Kent St. Clair) FEB2017
	Wired NIC	70:CD:60:F3:7B:33
	Wired NIC	70:CD:60:F3:7A:1A
	Wireless NIC	18:AF:61:B8:8D:4C
	Bluetooth NIC	18:AF:61:B8:8D:4D

TECHS	Submitted by	Jennifer McCarroll	Contact	jmccarroll11@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Tracking

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Lori Burgeson	May 20, 2014 11:04 AM	Task reassigned to Craig Reno.	Add Attachment
Lori Burgeson	May 20, 2014 11:04 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	May 20, 2014 11:04 AM	Task reassigned to UCS Tech.	Add Attachment
Lori Burgeson	May 20, 2014 11:04 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Lori Burgeson	May 20, 2014 11:04 AM	https://forums.adobe.com/message/4416499#4416499 https://forums.adobe.com/message/5444988	Add Attachment
Craig Reno	May 20, 2014 11:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	May 20, 2014 11:02 AM	Moved cache files to desktop. Allowed bridge to load.	Add Attachment
Craig Reno	May 20, 2014 11:01 AM	Task reassigned to Craig Reno.	Add Attachment
Lori Burgeson	May 20, 2014 10:59 AM	Task reassigned to UCS Tech.	Add Attachment
Jennifer McCarroll	May 20, 2014 10:51 AM	Task reassigned to Lori Burgeson.	Add Attachment
Jennifer McCarroll	May 20, 2014 10:51 AM	The error she is receiving says "Purge central cache" so the bridge function in Adobe Suite will not work	Add Attachment
Lori Burgeson	May 20, 2014 10:46 AM	Task reassigned to Service Request Desk.	Add Attachment
Lori Burgeson	May 20, 2014 10:46 AM	Is there any more information to go along with this ticket. There is no information to go on. Is she getting an error? What is the actual issue? Please get more detail from her.	Add Attachment
Jennifer McCarroll	May 20, 2014 10:39 AM	Adobe suite, in the bridge function.	Add Attachment