Service Request Ticket - # 53717

Service Request Ticket - # 53717

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Service Request Information

CONTACT	Name	DeNoyer, Sue	Date	May 20, 2014 10:49 AM
	Department	College of Liberal Arts and Sciences	Phone	88690
	Location		Email	denoyes@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20100688 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser P3250/DN monochrome Laser Printer
	Serial No.	MXX918596	Location	PDR
	Model	P3250/DN	Hostname
	Notes	duplex, 30ppm, USB 2.0 with cable and networkable, 1200 dpi image, 250 sheet paper capacity; MAINT: Xerox Phaser 3250 fuser #Samsung JC96-04718A from VISA2014004331 JAN2015 SR55227	Ink/Toner Refill
	Wired NIC	00:00:AA:B0:98:47

TECHS	Submitted by	Jennifer McCarroll	Contact	jmccarroll11@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Tracking

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	May 28, 2014 09:04 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	May 28, 2014 08:07 AM	Task reassigned to Lexie Widmer.	Add Attachment
Lori Burgeson	May 27, 2014 12:45 PM	**This is an email** Hi Sue, Okay, not a problem. We will take one more look at your printer just to make sure there are no other issues. Once we have been able to look it over, we will close out your ticket (if there is nothing else needing to be fixed), but please keep us updated once you are able to purchase another toner cartridge so we know the printer is working as it should. When are you available to have a tech stop by just to take another look? Thanks! Lori	Add Attachment
Lori Burgeson	May 27, 2014 12:45 PM	**This is an email** No, unfortunately, due to budget and the cost of the toner I won't be able to order a new toner cartridge until after July 1. Sue	Add Attachment
Lori Burgeson	May 27, 2014 10:54 AM	**This is an email** Hi Sue, I wanted to touch base with you regarding the open service request ticket we have on your Xerox printer. Have you had a chance to order and install a new toner cartridge? If so, is your printer able to return normal prints for you? Please keep me updated as to the status of the printer. If you have been able to replace the toner cartridge, but are still receiving prints with lines, we would like to take a look. Thanks! Lori	Add Attachment
Lexie Widmer	May 20, 2014 01:08 PM	Task reassigned to UCS Tech.	Add Attachment
Lexie Widmer	May 20, 2014 01:07 PM	If she has not received a new cartridge by the time Megan gets back, she would like Megan to take a look.	Add Attachment
Lexie Widmer	May 20, 2014 01:07 PM	It is a local Xerox printer in MA 209. It prints inconsistently, sometimes light, sometimes dark, sometimes with horizontal lines along the top that cut off the top sections of the page. It has been happening since she switched toner cartridges. I recommended that she contact Office Depot to see if she could work something out with them to get a new one. I let her know that Megan was out for a week, and that Megan could look at it too to confirm. Sue also was asking about a very audible squeaking noise that the printer makes when it starts up/gets ready to print.	Add Attachment
Lexie Widmer	May 20, 2014 12:43 PM	Task reassigned to Lexie Widmer.	Add Attachment
Jennifer McCarroll	May 20, 2014 10:49 AM	two weeks ago changed toner and now it prints lines at the top and doesnt print the top part of the document and jams a lot. T- 11-1 W- 8-1 R- 8-1 If past 1 call first to ensure that she is not on lunch or in a meeting	Add Attachment