Service Request Ticket

Service Request Information

CONTACT	Name	Carter, Scott	Date	May 20, 2014 12:08 PM
	Department	Library & Media Services	Phone	88848
	Location		Email	carters@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110094 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34HMZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007, transfer Adobe Acrobat Pro 9 Extended P0070929, FlipShare camera software
	Wired NIC	78:2B:CB:B3:99:87

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	May 21, 2014 02:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	May 21, 2014 02:18 PM	Returned computer and finished installing software.	Add Attachment
Craig Reno	May 21, 2014 01:47 PM	Will need to install epson software when the last updates are done	Add Attachment
Dyl Karbia	May 21, 2014 01:04 PM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	May 20, 2014 01:00 PM	Task reassigned to Dyl Karbia.	Add Attachment
Craig Reno	May 20, 2014 12:38 PM	Needs to be reimaged, will not load OS at all. Needs Epson scanning software, Adobe acrobat pro 9, and flipshare camera software installed after reimage.	Add Attachment
Craig Reno	May 20, 2014 12:12 PM	Task reassigned to Craig Reno.	Add Attachment
Katie Halvorson	May 20, 2014 12:08 PM	**This is an email** Hello I work in the Technology Resource Center and we have a PC that is > coming up with a black screen and saying this version of windows is not > genuine. The number of the tower is 20110094	Add Attachment