Service Request Ticket

Service Request Information

CONTACT	Name	Hansen, Jennifer	Date	May 20, 2014 12:58 PM
	Department	Service Learning & Career Development	Phone	88652
	Location		Email	hansenj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110844 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2G535V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:25:B6:22

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	May 21, 2014 04:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	May 21, 2014 04:32 PM	Finished imaging and updating. Returned computer, took back loaner and put it on shelf by Lori's desk.	Add Attachment
Craig Reno	May 21, 2014 01:02 PM	Task reassigned to Craig Reno.	Add Attachment
Lori Burgeson	May 21, 2014 10:47 AM	Hard drive has been replaced. No specialty software needs to be installed. Just the base lab image.	Add Attachment
Lori Burgeson	May 21, 2014 08:13 AM	The computer is at my desk. Once hard drive arrives, we can begin necessary repairs and imaging	Add Attachment
Dyl Karbia	May 20, 2014 04:02 PM	I spoke with Lori regarding this task and she asked me to take a loner over to the user until the actual problem is fix.	Add Attachment
Lori Burgeson	May 20, 2014 01:05 PM	Please get a loaner computer over to them. I am warrantying the hard drive through Dell. Bring their computer back here as it will need to be imaged once we receive the hard drive	Add Attachment
Nicole Crane	May 20, 2014 12:58 PM	The student computer is shwoing a black screen and it says "alert hard drive not found", then it says "no boot devices found". She restarted the computer and it is doing the same thing. Just started today.	Add Attachment