Service Request Ticket - # 53724

Service Request Information

CONTACT Name Kosko, Kenneth A.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 20, 2014 02:19 PM
Department The Research Institute Phone 88751
Location Email koskok@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130311[Edit Inv] (opens in a new window) Bldg/Room MA 324
Service Tag FMLT8Y1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. FMLT8Y1 Location Julie Bulen

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091622 downgraded to Office Pro Plus 2010, TOVA 8

Wired NIC B8:CA:3A:9B:F5:62


TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public

Entered by Date Memo
Lexie Widmer Jun 25, 2014 03:13 PM
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Jun 25, 2014 03:13 PM
Reinstalled using the external setup.  Seems to be
working fine.  
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Lexie Widmer Jun 25, 2014 03:12 PM
20130311[Edit Inv] is the computer number.
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Lexie Widmer Jun 25, 2014 01:42 PM
Task reassigned to Lexie Widmer.
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Babatunde Idahor Jun 18, 2014 04:48 PM
Whoever does this task should confirm the WOU# for 
this computer. 
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Katie Halvorson Jun 18, 2014 09:03 AM
Task reassigned to UCS Tech.
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Katie Halvorson Jun 18, 2014 09:03 AM
Task reassigned to UCS Tech.
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Katie Halvorson Jun 18, 2014 09:03 AM
He would like the other way hooked up instead.  He
wants all the cables that came with the box to be
plugged in.

He will be gone for a week but his assistant,
Marlene Richards, will be around to let you in
88817--Maaske326.  Manuel and cables are on his desk.
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Craig Reno May 27, 2014 09:15 AM
Status changed from (1) Pending to (5) Completed
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Craig Reno May 27, 2014 09:15 AM
Basic setup is done. There is another way to connect the TOVA box 
using additional vga and audio cables. After Ken tests the software 
for the first time he may ask us to set it up using that method. 
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Craig Reno May 27, 2014 09:04 AM
Task reassigned to Craig Reno.
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Craig Reno May 27, 2014 09:04 AM
Installed on 20130311[Edit Inv]
Copied cd contents on to T drive
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Lexie Widmer May 22, 2014 12:28 PM
****This is an email****
Hello,

We have a service here for you to install TOVA on
your computer.  When would be a few times you are
available for us to come to do this?

Thank you,

Lexie
UCS Tech
88925
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Lexie Widmer May 22, 2014 12:28 PM
Left VM
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Lori Burgeson May 22, 2014 11:41 AM
Task reassigned to UCS Tech.
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Lori Burgeson May 22, 2014 11:41 AM
Please get in touch with Ken.  He should have the 
software and license.  Let him know that we would 
like to borrow the software to save it on our 
network drive in case we ever have to reinstall 
it.  Give it to Tricia then he can have the 
software back when she is done.
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Lori Burgeson May 21, 2014 08:00 AM
Task reassigned to Lori Burgeson.
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Lori Burgeson May 21, 2014 08:00 AM
Checking with Tricia to see if we have any licensing 
information and why the media was delivered to TRI 
if purchased through our department.  Perhaps it 
belongs over there and not here.
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Lori Burgeson May 21, 2014 07:59 AM
****This is an email****
Hi Lori,
 
The TOVA was purchased by Teaching Research who 
went through your department for the ordering. The 
test kit arrived by FedEx to my office with 
instructions on how to install but I do not trust 
myself to do this. I need someone from your dept. 
to help install. Your dept. has the billing info.
 
ken
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Lori Burgeson May 20, 2014 03:38 PM
****This is an email****
Hi Ken,

I need a bit more information regarding the 
service request to install TOVA on your computer.  
Was this software purchased through our department 
or is this freeware?  If the software has been 
purchased, we need to wait for any installation 
material to be delivered to our department before 
an install can take place.

Thank you,
Lori
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Alyssa Little May 20, 2014 02:20 PM
He has the software
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Alyssa Little May 20, 2014 02:19 PM
Needs new TOVA program installed on
computer(20130313). Will be available tomorrow
morning (5/21)
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