Service Request Ticket

Service Request Information

CONTACT	Name	Mayhall Rastrelli, Bruce	Date	May 20, 2014 03:20 PM
	Department	Creative Arts/Music	Phone	88437
	Location		Email	rastrelb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101338 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro, 15-inch, 2.0GHz Intel Core i7
	Serial No.	C02FV2B1DF8Y	Location	PDR
	CPU	Intel Core i7(2.0GHz quad, 6MB L3 cache)
	OS	Mac OS X Server v10.6 Snow Leopard	Software	Shipped with OS 10.6 but eligible for free upgrade to 10.7(see Tricia for details of licensing), Mac OS X Snow Leopard(iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, and Xcode Developer Tools), iLife '11(Includes iPhoto, iMovie, iDVD, iWeb, and GarageBand), MS Office for MAC 2011 from P0080800, Avid-Sibelius 6 ED from VISA2010002583
	Wired NIC	C8:2A:14:46:94:C5
	Wireless NIC	E4:CE:8F:24:EC:6C
	Bluetooth NIC	E4:CE:8F:24:EC:6D

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	May 23, 2014 01:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	May 23, 2014 01:32 PM	Just received replacement charger. Tricia made a new WOU tag. Left Bruce a voicemail letting him know that his new charger is ready to be picked up at our Service Request desk and to drop off the loaner charger as he picks his up.	Add Attachment
Lori Burgeson	May 21, 2014 08:14 AM	Apple is sending a new charger under warranty. Repair # D123461178 Case # 614388607	Add Attachment
Lori Burgeson	May 20, 2014 03:23 PM	Under warranty until 6/9/2014.	Add Attachment
Alyssa Little	May 20, 2014 03:20 PM	Broken Mac charger under warranty, look into getting a replacement	Add Attachment