Service Request Ticket

Service Request Information

CONTACT	Name	Case, Shelby	Date	May 20, 2014 05:11 PM
	Department	Student Media	Phone	89697
	Location		Email	cases@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090864 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, 3.06GHz Intel Core2Duo#MB8950LL/A
	Serial No.	W8011LAC5PC	Location	PDR
	CPU	Intel Core 2 Duo 3.06GHz(3MB L2, 1066MHz)
	OS	Unknown	Software	Microsoft Office for Mac 2008 from P0074352,Adobe Design Prem CS4 MAC from P0074772; Adobe InDesign CS6 (v.8) License from P0094138
	Wired NIC	34:15:9E:21:B7:66
	Wireless NIC	7C:6D:62:77:30:A5
	Bluetooth NIC	7C:6D:62:94:9F:2B

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact		88925

Entered by	Date	Memo
UCS Tech			Email Public
Entered by	Date	Memo
Tricia Flaherty	Nov 21, 2014 10:06 AM	Task reassigned to UCS Tech.	Add Attachment
Craig Reno	May 23, 2014 09:39 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Craig Reno	May 23, 2014 09:39 AM	Installed	Add Attachment
Craig Reno	May 22, 2014 08:11 AM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	May 22, 2014 08:11 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Katie Halvorson	May 22, 2014 08:09 AM	**This is an email** Good morning UCS staff: I can meet with you sometime tomorrow, May 23, if that works out for the InDesign service work? The service number is 53727. Here's how my schedule is looking for Friday: * 12-12:30 appt. with student; * 4-4:30 appt. Other than that, my schedule is looking good at this time. Thanks, Shelby	Add Attachment
Lexie Widmer	May 21, 2014 08:32 AM	Left VM for availability.	Add Attachment
Tricia Flaherty	May 20, 2014 05:11 PM	Install Adobe Indesign for Student Media iMac stations W#20090865, W#20090864, & W#20090866 in Terry House. Installer and license info can be found at: T:\Adobe InDesign\InDesign CS6	Add Attachment