Service Request Ticket - # 53728

Service Request Information

CONTACT Name Malloy, Peggy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 21, 2014 09:21 AM
Department The Research Institute Phone 88598
Location Email malloyp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101216[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
Serial No. 86DF5Q1 Location PDR

CPU Intel Core i7-2720QM(2.2GHz, 6MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2010 from P0080403 installed as Office Pro Plus 2007, Adobe Acrobat ProXI(v.11) from P0090339

Wired NIC 5C:26:0A:58:F1:24


Wireless NIC A0:88:B4:20:C6:70


Bluetooth NIC 68:A3:C4:48:15:36

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno May 21, 2014 01:02 PM 
Status changed from (1) Pending to (5) Completed
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Craig Reno May 21, 2014 01:02 PM 
Returned computer. Only thing that was slightly unusual was 
laptop being set to sleep when the lid is closed, which doesn't 
work well with the dock. Everything else seemed alright. Peggy 
mentioned that the time on the computer was changing 
occasionally, but that should be determined by the domain.
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Craig Reno May 21, 2014 12:38 PM 
Everything seems fine, problem might be the laptop dock or power 
strip in her office
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Craig Reno May 21, 2014 12:31 PM 
Powered on no problem. Everything seems to load fine, running 
diagnostic just in case
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Craig Reno May 21, 2014 12:17 PM 
Task reassigned to Craig Reno.
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Craig Reno May 21, 2014 12:17 PM 
Task reassigned to Adam Fyffe.
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Craig Reno May 21, 2014 12:17 PM 
Dropped off loaner, brought back the laptop that is having issues.
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Adam Fyffe May 21, 2014 12:01 PM 
Task reassigned to Craig Reno.
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Adam Fyffe May 21, 2014 10:21 AM 
Loaner is ready to go, will head over when I can get 
her on the phone to set it up
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Adam Fyffe May 21, 2014 09:59 AM 
Task reassigned to Adam Fyffe.
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Katie Halvorson May 21, 2014 09:21 AM 
She hits the power button and the light comes on
but nothing happens.  She has tried turning it on
and off but still nothing happens.  She recently
got a new battery for the laptop.  The computer is
charged all the way because the battery light is
not on and it has been plugged in for awhile.  
The power light stays on but the screen is dark
and no noises.

She is around all day except 11-12.  If she is not
in her office, she will put a note on her door of
where she is.
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