Service Request Ticket - # 53731

Service Request Information

CONTACT Name Boderman, Don   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 21, 2014 10:26 AM
Department Student Enrichment Program Phone 88656
Location Email boderman@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110025[Edit Inv] (opens in a new window) Bldg/Room WUC Info Desk
Service Tag Description MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
Serial No. C17G6TJADRJ7 Location Student Tech Checkout laptop #3 DAMAGED

CPU Intel Core i5(2.3GHz dual-core, 3MB L3)


OS Software MS Office 2011 std MAC from P0081768

Wired NIC 3C:07:54:08:78:66


Wireless NIC E4:CE:8F:48:8D:0E


Bluetooth NIC E4:CE:8F:48:8D:0F

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno May 21, 2014 02:38 PM 
Status changed from (1) Pending to (5) Completed
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Craig Reno May 21, 2014 02:38 PM 
Changed sleep settings to 15 minutes for display, 30 minutes for 
computer.
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Craig Reno May 21, 2014 12:18 PM 
Task reassigned to Craig Reno.
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Katie Halvorson May 21, 2014 10:26 AM 
The sleep mode on one of the check out laptops is
set to one minute and they need an admin to change
the setting.  The computer will be up front at the
info desk at WUC.
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