Service Request Ticket

Service Request Information

CONTACT	Name	Horsey, Rip	Date	May 21, 2014 03:47 PM
	Department	Campus Recreation/HWC	Phone	89535
	Location		Email	horseyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091312 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53TZJM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:FC:1E

TECHS	Submitted by	Jennifer McCarroll	Contact	jmccarroll11@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Jun 03, 2014 12:55 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jun 03, 2014 12:55 PM	Check the system and did some PC Scanned.	Add Attachment
Dyl Karbia	May 27, 2014 01:07 PM	Left VM	Add Attachment
Dyl Karbia	May 23, 2014 12:22 PM	I check RIP's office and did several PC scan on his system. I told him to observed the system and give me feedback if he's still encountering the pup up on his system.	Add Attachment
Dyl Karbia	May 22, 2014 01:15 PM	Task reassigned to Dyl Karbia.	Add Attachment
Lori Burgeson	May 22, 2014 10:24 AM	**This is an email** Hi Rip, We have an open service request concerning Sophos for you. What is your availability to have a technician pop by to look into the issue you are seeing? Thanks! Lori	Add Attachment
Dyl Karbia	May 21, 2014 04:04 PM	Left VM	Add Attachment
Jennifer McCarroll	May 21, 2014 03:47 PM	Rip called today and said that his sophos has popped up displaying messages which say that "Accessing document scanning is currently unavailable" and this is concerning to him, he would like to know if he needs to take action for this or not.	Add Attachment