Service Request Ticket - # 53740

Service Request Information

CONTACT Name Guy, Heidi   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 22, 2014 08:38 AM
Department Business Services Phone 88170
Location Email guyh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20040613[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 9050DN Printer #Q3723A#ABA
Serial No. SJPBL4DP00J Location PDR

Model Q3723A Hostname lightyear.wou.edu
Notes Additional 128MB from P0051513 2/2005 fuser replacement from P0067988 10-2008 Maint Kit from P0070621 5-2009 Fuser replacement from P0073797 1-2010, maintenance repair of Feed Kit LJ 9000/9050from P0079899 May 2011; Maint Kit 9050 from P0091875 SR51540 SEPT2013, HP LJ9000MaintKit#C9152A(EXCHANGE) from P0099914 SR59164 JAN2016 IP:140.211.116.111 Ink/Toner Refill

Wired NIC 00:11:85:D9:A5:AF

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno May 22, 2014 09:56 AM 
Task reassigned to Craig Reno.
 Add Attachment
Craig Reno May 22, 2014 09:56 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Craig Reno May 22, 2014 09:56 AM 
Someone in their office replaced the toner this morning. printed 
config page to test, looks fine now.
 Add Attachment
Katie Halvorson May 22, 2014 08:38 AM 
BO-lightning has streaks down every print job. 
The printer has been restarted but all the jobs
are printing black streaks down the page about 2in
apart.
 Add Attachment