Service Request Ticket

Service Request Information

CONTACT	Name	Burgeson, Lori	Date	May 22, 2014 10:12 AM
	Department	University Computing Solutions	Phone	88955
	Location		Email	burgesonl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130044 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8880DNM Color Printer
	Serial No.	T4B008185	Location	PDR
	Model	ColorQube 8870	Hostname	hlref1.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.112.43 Metered Code: 5279 RMA:(8870) XFL134161(5/31/16) Meter Code:9394	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:6C:32:FA

TECHS	Submitted by	Lori Burgeson	Contact	burgesonl@wou.edu	88955
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	May 27, 2014 08:06 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	May 27, 2014 08:06 AM	Karl made it out with the needed parts and was able to repair the printer.	Add Attachment
Lori Burgeson	May 23, 2014 01:33 PM	Karl called letting me know someone else had picked up his part at the FedEx depot. He will call once he has tracked the part down to let me know if we have to wait for a new part or not.	Add Attachment
Lori Burgeson	May 23, 2014 09:32 AM	Karl will be out today around 2 to repair the printer	Add Attachment
Lori Burgeson	May 22, 2014 01:47 PM	Xerox ordered parts for the printer and they should be out tomorrow for repairs. Emailed Chris to let him know.	Add Attachment
Lori Burgeson	May 22, 2014 10:22 AM	Reference # 19717792 Technician should give us a call	Add Attachment
Lori Burgeson	May 22, 2014 10:12 AM	Tried several cleaning cycles. Light Stripes Test page shows lots of splotches in the Black test. There are quite a few oil residue marks on pages and there are black lines running both horizontally and vertically.	Add Attachment