Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	May 22, 2014 07:05 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110101 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	201134FMZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007 *This replaced W#20071251 until new replacement is ready*
	Wired NIC	78:2B:CB:B3:21:A3

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	lambertp@wou.edu	88003

Entered by	Date	Memo
Paul Lambert			Email Public
Entered by	Date	Memo
Paul Lambert	May 23, 2014 03:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Paul Lambert	May 23, 2014 03:58 PM	works now	Add Attachment
Craig Reno	May 23, 2014 08:35 AM	Task reassigned to Paul Lambert.	Add Attachment
Craig Reno	May 23, 2014 08:34 AM	020c076 port D is inactive	Add Attachment
Craig Reno	May 23, 2014 08:05 AM	Task reassigned to Craig Reno.	Add Attachment
Kevin Thibeault	May 22, 2014 07:05 PM	Computer cannot log on to the network	Add Attachment