Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Julia	Date	May 27, 2014 12:23 PM
	Department	Deaf Studies and Professional Studies	Phone	88744
	Location		Email	smithj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120706 (opens in a new window)	Bldg/Room	RWEC 158
	Service Tag	FJ2QXW1	Description	Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
	Serial No.	fj2qxw1	Location	Julia Smith?
	CPU	Intel Core i7-3720QM(2.6GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088966 downgraded to Pro Plus 2010
	Wired NIC	E0:DB:55:E7:62:E4
	Wireless NIC	B8:76:3F:36:1D:5F
	Bluetooth NIC	20:16:D8:9B:92:CC

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	May 28, 2014 11:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	May 28, 2014 11:17 AM	Setup the webcam, also installed Skype.	Add Attachment
Lexie Widmer	May 28, 2014 09:52 AM	Task reassigned to Lexie Widmer.	Add Attachment
Lexie Widmer	May 28, 2014 09:52 AM	She is available at 10 30 today.	Add Attachment
Lexie Widmer	May 27, 2014 12:47 PM	Left vm	Add Attachment
Tricia Flaherty	May 27, 2014 12:23 PM	This will be on shelf by restroom with invoice	Add Attachment