Service Request Ticket

Service Request Information

CONTACT	Name	Arends, Debra	Date	May 27, 2014 02:32 PM
	Department	Facilities Services	Phone	88239
	Location		Email	arendsd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130707 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3596M02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	3596M02	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918; Microsoft Project standard 2019 UCS2018008903 (installed as 2016 until we test purchasing through Office Deployment tool(ClickToRun) APR2019;
	Wired NIC	34:17:EB:99:CA:A6

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jun 09, 2014 03:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jun 02, 2014 08:33 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Sarah Pettigrew	Jun 02, 2014 08:33 AM	Task reassigned to Dale Goodell.	Add Attachment
Adam Fyffe	May 28, 2014 09:07 AM	Task reassigned to New Equip. Setup.	Add Attachment
Adam Fyffe	May 28, 2014 08:07 AM	Task reassigned to Adam Fyffe.	Add Attachment
Sarah Pettigrew	May 27, 2014 02:32 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Debra Arends in PP Front Desk Reception. The WOU # of the new computer is 20130707 and the new monitor is 20130747. The WOU # of the old computer is 20091014 and the old monitor is 20091043. The new equipment is on the GFA shelf in the hallway.	Add Attachment