Service Request Ticket

Service Request Information

CONTACT	Name	Whisenhunt, Kelli	Date	May 27, 2014 02:50 PM
	Department	Facilities Services	Phone	88086
	Location		Email	whisenhk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130708 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	35C7M02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35C7M02	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop NOV2016
	Wired NIC	34:17:EB:99:C7:C6

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jun 09, 2014 03:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jun 02, 2014 08:33 AM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Jun 02, 2014 08:33 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Adam Fyffe	May 28, 2014 10:38 AM	imaged, ready to be bound and set up	Add Attachment
Adam Fyffe	May 28, 2014 09:08 AM	Task reassigned to New Equip. Setup.	Add Attachment
Adam Fyffe	May 28, 2014 08:07 AM	Task reassigned to Adam Fyffe.	Add Attachment
Sarah Pettigrew	May 27, 2014 02:50 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Kelli Whisenhunt (she will need to be contacted for her exact location as she has moved around due to remodeling in PP). The WOU # of the new computer is 20130708 and the new monitor is 20130748. The WOU # of the old computer is 20091013 and the old monitor is 20091044. The new equipment is on the GFA shelf in the hallway.	Add Attachment