Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Marsha	Date	May 27, 2014 03:45 PM
	Department	Facilities Services	Phone	88079
	Location		Email	smithma@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130710 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag	35M1M02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35M1M02	Location	going to pdr
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918
	Wired NIC	34:17:EB:9A:C7:5A

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jun 09, 2014 03:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jun 02, 2014 08:34 AM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Jun 02, 2014 08:34 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Adam Fyffe	May 28, 2014 10:38 AM	imaged, ready to be bound and set up	Add Attachment
Adam Fyffe	May 28, 2014 09:08 AM	Task reassigned to New Equip. Setup.	Add Attachment
Adam Fyffe	May 28, 2014 08:07 AM	Task reassigned to Adam Fyffe.	Add Attachment
Sarah Pettigrew	May 27, 2014 03:45 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Marsha Smith in PP 106. The WOU # of the new computer is 20130710 and the new monitor is 20130750. The WOU # of the old computer is 20090577 and the old monitor is UNKNOWN. The new equipment is on the GFA shelf in the hallway.	Add Attachment