Service Request Ticket

Service Request Information

CONTACT	Name	Neal, Tom	Date	May 28, 2014 04:03 PM
	Department	Facilities Services	Phone	88043
	Location		Email	nealt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130715 (opens in a new window)	Bldg/Room	TODD
	Service Tag	35J6M02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35J6M02	Location	Loaner Shelf
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918
	Wired NIC	34:17:EB:99:CD:E8

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Jun 12, 2014 12:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Jun 12, 2014 12:06 PM	Delivered and set up, old computer is at Dales desk.	Add Attachment
Craig Reno	Jun 11, 2014 09:21 AM	Need to call back tomorrow morning.	Add Attachment
Adam Fyffe	Jun 11, 2014 08:35 AM	Task reassigned to Craig Reno.	Add Attachment
Dale Goodell	Jun 09, 2014 04:01 PM	Machine is ready to be deployed.	Add Attachment
Dale Goodell	Jun 09, 2014 04:01 PM	Task reassigned to New Equip. Setup.	Add Attachment
Adam Fyffe	Jun 02, 2014 11:10 AM	Task reassigned to Dale Goodell.	Add Attachment
Adam Fyffe	Jun 02, 2014 11:03 AM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Adam Fyffe	Jun 02, 2014 11:03 AM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Adam Fyffe	Jun 02, 2014 11:03 AM	Imaged	Add Attachment
Dale Goodell	Jun 02, 2014 08:38 AM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Jun 02, 2014 08:38 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Sarah Pettigrew	May 28, 2014 04:03 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Tom Neal in PP 117. The WOU # of the new computer is 20130715 and the new monitor is 20130755. The WOU # of the old computer is 20090922 and the old monitor is 20090968. The new equipment is across from the restroom in ITC 009 (NOT ON THE GFA SHELF).	Add Attachment