Service Request Ticket

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Service Request Information

CONTACT	Name	Finke, Paul	Date	May 28, 2014 04:31 PM
	Department	Facilities Services	Phone	88129
	Location		Email	finkep@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130716 (opens in a new window)	Bldg/Room	PDR PDR
	Service Tag	35K6M02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35K6M02	Location	PDR pile - drive out
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918; Adobe Acrobat X Pro; MS Project Standard 2003
	Wired NIC	34:17:EB:9A:D9:69

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Jun 26, 2014 01:46 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Jun 26, 2014 01:46 PM	Setup complete. Old computer is seasoning on Richard's old desk for 2 weeks.	Add Attachment
Lori Burgeson	Jun 24, 2014 10:38 AM	Task reassigned to Lori Burgeson.	Add Attachment
Alexander Carlson	Jun 24, 2014 09:59 AM	Task reassigned to New Equip. Setup.	Add Attachment
Alexander Carlson	Jun 24, 2014 09:59 AM	MS Office Project 2013 and Adobe Acrobat Pro X have been installed and tested. Putting back with the monitor ITC008.	Add Attachment
Alexander Carlson	Jun 24, 2014 09:31 AM	Task reassigned to Alexander Carlson.	Add Attachment
Lori Burgeson	Jun 24, 2014 09:29 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Jun 24, 2014 09:29 AM	Setup scheduled: Thursday, June 26 @ 8:30am	Add Attachment
Lori Burgeson	Jun 24, 2014 09:28 AM	He needs Adobe Acrobat Pro X installed as well as MS Publisher Standard 2003. Licenses can be found here: T:\Adobe Acrobat\Acrobat10Pro\AcrobatPro10WIN T:\Microsoft\Project\Project Standard 2003	Add Attachment
Alexander Carlson	Jun 24, 2014 09:13 AM	Task reassigned to New Equip. Setup.	Add Attachment
Alexander Carlson	Jun 24, 2014 09:13 AM	Machine ready for deployment - placed next to the monitor that goes with it in ITC008.	Add Attachment
Alexander Carlson	Jun 24, 2014 09:06 AM	GFA setup complete. Old computer had MS Office Pro Plus 2013 downgraded to 2010 - image had MS Office Pro Plus 2010 pre-installed so did not install Office 2013.	Add Attachment
Alexander Carlson	Jun 24, 2014 08:30 AM	Machine was imaged when I received it, but not set up (received at the name computer screen). No written info on who imaged it or what image was used. Going through GFA setup steps.	Add Attachment
Sarah Pettigrew	Jun 23, 2014 01:38 PM	Task reassigned to Alexander Carlson.	Add Attachment
Craig Reno	Jun 12, 2014 01:13 PM	Task reassigned to New Equip. Setup.	Add Attachment
Adam Fyffe	Jun 12, 2014 12:52 PM	Task reassigned to UCS Tech.	Add Attachment
Adam Fyffe	Jun 11, 2014 08:35 AM	Task reassigned to Adam Fyffe.	Add Attachment
Dale Goodell	Jun 09, 2014 04:00 PM	Task reassigned to New Equip. Setup.	Add Attachment
Adam Fyffe	Jun 02, 2014 11:09 AM	Task reassigned to Dale Goodell.	Add Attachment
Adam Fyffe	Jun 02, 2014 11:03 AM	Imaged	Add Attachment
Adam Fyffe	Jun 02, 2014 11:03 AM	Task reassigned to New Equip. Setup.	Add Attachment
Adam Fyffe	Jun 02, 2014 11:03 AM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Dale Goodell	Jun 02, 2014 08:38 AM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Jun 02, 2014 08:38 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Sarah Pettigrew	May 28, 2014 04:31 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Paul Finke in PP 122. The WOU # of the new computer is 20130716 and the new monitor is 20130756. The WOU # of the old computer is 20090578 and the old monitor is 20090960. The new equipment is across from the restroom in ITC009 (NOT ON THE GFA SHELF).	Add Attachment